And I also turned off Instant Match. I was getting charged too much for "leads" that didn't work out. People "contacting" me but not really interested. The worst was when I would respond to a customers "quick reply" and get NO RESPONSE back. Nothing. I got charged, and the customer wouldn't even respond. Why even hit the quick reply if you aren't going to respond. It happened so many times I just turned it off. Awful!!!
First and foremost, listen to your customers. The overwhelming feedback from Thumbtack Pros is that we feel ripped off. The quality of the leads have significantly declined to the point I have gone from closing 1/2 to about 1/10 ... at a MUCH higher cost.
While the idea of only charging for leads where the prospect responds seems appealing at first, a response like "I'm just shopping around" gets the same treatment as "Let's do business." You could easily weed out real responses by giving the propsect a pull-down menu of responses and only those that appear to be "legitimate" would be chargeable.
While on that topic, the information you collect is too vague, and after this long that seems intentional. As a consultant there is seldom enough information to be able to respond in confidence, which is why I Pass on as many as I do. Rarely do they actually say what they need or want. Again, easily correctable by adding required fields ... if you were truly interested.
As a consultant, I am on record to say Thumbtack will become another Blockbuster, My Space or Google + ... a defunct service that people kind of remember ... unless you listen to your customers.
I think your pricing change was much too drastic! I do not like not having a defined price schedule for my leads...quite frankly I am very frustrated with it...it is really a guessing game! How am I to pass the cost on to my customers if I don’t know what I am paying? You have increased the cost of my leads from $16 to $58 or $75 overnight???that is like a 400% price increase!! Who does that? I will be looking for lead source alternative during the slower winter seasons if something does not change.
Roanoke Valley Roofing
Thank you for caring. I'm a pet sitter. The Instant Match does not work for my business. Now, Now I am being charged over $11 just to respond. It would be great to only be charged if the client responds back. So far, I have gotten two leads with no results so that $22 down the drain. I really do miss the $3.33 charges that were made in prior days. I also agree that there are too many changes going on that sometimes I feel blindsided.
I would like to know the price of responding to leads when they reach out directly to me before I respond. I would also like to know the cost of quoting before I quote. Thumbtack used to disclose this up front. I would quote more if I didn’t have to guess.
I used to be a huge fan. I knew what I was paying and I knew what I was getting. Now I have no idea. There's jobs I bid on and get dinged $$$ for the job that I would only had paid $ in the past. Recently I've received notifications that the client was interested in my service and that I should reply to them. I answerd the lead got charged the $$$ and nothing become of it. I feel that this is a dead lead only to try and get money from me, you've lost my trust. To many changes from you, it looks like you dont know what you're doing or where you're going. I've changed how I receive leads for the simple reason that my return on my money is better spent elsewhere than what you can offer.