mnjn gave a very complete and accurate summary of many of our complaints.
One result of these changes is that I, like mnjn and doubtless others, no longer post any follow-ups to my bids. I used to always follow up, asking if I could clarify or add more details. Now, of course, I would never follow up, since I don't want to prompt a tepid response that's not indicative of actual interest and costs me up to a quarter of what the job is worth.
I'm beginning to think that we pros should let the customers know that we are being charged if they respond, even with an canned response supplied by Thumbtack.
I've always prided myself on being responsive, listening to my (potential) clients and customizing my service when possible to suit their needs. Thumbtack has sqeezed that out of me.
I really liked the old Thumbtack, where we bought credits to bid, or even paying money to bid. I used to use Thumbtack quite a lot, and it worked great. Now I hardly use it at all, since it costs way more than it brings in.
Yes, how about sharing the results of your survey?????
I'm planning on attending a meeting of pros you're hosting in NYC, and I will express the same thoughts there.
I liked the change from "per bid" to "only if contacted", however, I do agree that this change discourages the Pro from following up once the bid has been viewed. It seems to trigger some cordial or non-committal response from the customer with no intent to follow through resulting in a charge to the Pro. Follow up is supposed to increase your likelihood of getting hired, not make you feel like you are potentially throwing money out the window.
For me, the change amounts to a 50% increase per contact. I'd be happy to pay that per HIRE.
This change has triggered me to look at some other advertising options as well.
Super Fine K9 Dog Training
I mentioned to a client that I was being charged for her response and she got really mad with me and told me that no one else mwntioned that or complained about it. She later reported me for that reason. Not sure what she told Thumbtack, but I was told by Thumbtack that my account was being watched. It was really weird.
This is very well-written and I've now seen dozens of replies since I posted myself...EVERY SINGLE PERSON is echoing the sentiments here...I'll be astounded if TT doesn't listen and make the proper changes, the ones that we actually want and aren't simply forced upon us...what you're doing is borderline criminal.
I echo mnjn’s reply exactly. I need to ask clarifying questions on most bids...but now I won’t respond because I’ll get charged.
I prefer the old system of credits and 5 bids per request. But I’m certain that Thumbtack will not go back to that so I’ve invested in other marketing processes that don’t make me dependent on any lead provider.
Thumbtack used to be a vital part of my lead gen. Now it’s really an afterthought and I only respond to very specific requests that I feel have a high probability of converting.
Lastly, what is the point of showing me leads from a 3 State area? I have preferences set to 20 mile radius and yet my feed is filled with leads that are over 150 miles away! This bad idea has desensitized me to the Thumbtack alert icon. Now instead of responding immediately, I tend to ignore it for days.