In my industry (Entertainment namely DJ and Photo booth) thumbtack is crowded with people who do not have any of the lowest credentials nescary to operate as a DJ or business. This also means that the immense load of competition is undercutting people like me that are established and look at finances. Simply put thumbtack is catering to customers who want a cheaper service and entertainment that is just starting out... any business owner looks at the roi for thumbtack and says it is way too low. Thumbtack, your fees aren’t confusing they are just too high.
IM NOT BELIEVING IN THUMBTACK
YOUR COST IS TO HIGH
I USE YALL A FEW TIME
I DIDNT GET MANY JOBS FROM IT WHICH MADE ME STRATCH MY HEAD BECAUSE WE HAVE THE LOWEST PRICES IN TOWN
I received a "congratulations" from Thumbtack for getting 16 jobs. What they were calling jobs were no more than worthless contacts. In fact, I had only 4 actual jobs that amounted to not much. The others went nowhere, but I certainly got nailed for the fees. So far, based on 100%, about 65% of income become paid in fees. I got charged 19.00 for a question just a few weeks ago. I had a possible job pop up about two weeks ago for 10-15 product photos. The potential charge would have been about $150-175.00. The fee would have been 39.00. You do the math, thats why I dropped it like a hot potato. Apparently, 20-25% is considered the appropriate fee now. Thumbtack "contacts" literally mean nothing. Their "variation" of charging is baseless. There is no algorithm that can correctly interpret this type of work or how it is categorized. The only correct way to charge is if the pro actually lands the job, then charge a "fair" fee, and $20-40.00 is not a fair fee when the job paid $125.00. These potential (but most likely not) customers dont realize or care that by contacting a pro (or pros) to simply say, " oh, I meant 15 photos, not 5", that the pro is getting nailed for $20-40+. This occurs more frequently than anyone actually knows, but they dont care, nor do they have any interest in curbing the revenue stream.
A client can say that their event duration is 3 hours and then I put in the charge for $300, get slammed on my end for a charge, but then when we get talking all they really needed was a 20 minute show or 1 hour of balloons...NOT the 3 hour "description" of their event. Thus really I didn't get paid squat, and lost out on a huge charge. I have been way less likely to use Thumbtack recently because of this recurring issue.
I have a lot of concerns about how Thumbtack charges me for leads. First of all, if I receive an instant match lead and I decline it, I don't think I should be charged for that. Ultimately, I decide what leads have value to me and often customers are messaging a large batch of Pros and just looking for the best price, not the best quality--these are not my customers. People who work with me want dependability, credibility, quality and timliness. I don't think weddings and events should be lumped together. I have never booked a wedding from Thumbtack even though I have a sucessful wedding photography business but I do book a considerable amount of corporate events from Thumbtack leads--I'd prefer to receive more inquiries for jobs like that and turn off the weddings.
Being in the Web Design and Development industry, I can not longer justiy paying for leads since most people looking are just getting prices. The people that come through for leads for web work or development, do not provide enough information about anything for me to justify taking the lead. Instead I would responsd that I needed more inforamtion when they were soley looking for a price.
Lost money and the lead to not having the right questions being asked. I use this sparingly anymore.
You charge entirely too much. When I started wth Thumbtack, I bid against 4 other vendors and paid $3.34. That has graduallly shifted until now I am bidding against 14 vendors and pay about $15.00. I sell my product for $175 and, since it is weding services, there are no repeat customers. It is not prudent for me to give 10% of my fee to thumbtask, not to mention that I won't secure business from job I bid