AAAAND ANOTHER THING!
This is how you explained Thumbtack's pricing... (And I quote!)
"...on whether we belive the job is more valuable or less valuable...." I CANNOT THINK OF A MORE SUBJECTIVE AND INCONSISTENT WAY TO PRICE THINGS!!! HOW ABOUT LETTING US DETERMINE WHAT IS VALUABLE FOR US!
" The cost of each lead varies based on factors like.... the customer's interest." HOW IN THE HECK CAN YOU DETERMINE THE CUSTOMER'S INTEREST???? Especially when so many are simply price shopping! OR when so many filled out a request for a bid simply because your paid Google ad at the tope of page 1 made it oh-so-easy for them to make a few clicks to see if anyone would respond... LET US DETERMINE THE CUSTOMER'S INTEREST!!!
The subjective assumptions you mentioned should NOT be in your job description!! The way I see it, Thumbtack's JOB was (and IS) to put us in front of potential clients. Stick with your original platform.
We are not happy with your new pricing, you are now charge $15.24-$17+ for each contact. We only charge $250 on adverage for each job, you are charging way to much money. I wish you would go back to the old way of charging.
I won't use Thumbtack with the current pricing system. I used to do a lot of $100 type of jobs and am not willing to pay an unknown fee on such low bills. For the bigger jobs, I will not pay a substantial amount for the many people who are looking for contractors to come out only to tell them that they cannot get a fully remodeled bathroom for less than $1000.
If I wanted to be on home advisor, I would go to their website.
I have not loved the change in pricing. Once the customer contacts me im charged approx $10 however it appears your site is sending them messages to reply to the bid. Im getting replies like, Im waiting for more bids, will get back to you.....your not the only one bidding this price....I will let you know. So simple little messages are costing me money. I did prefer the way of paying per bid that was actually opened.
I have been with you for many years. I was not happy about the recent price increases. You were the best value lead generator for me but now your the most expensive. Just sending a restricted text quote never has been the best way for me to get clients for the record. For every 10 quotes I would send, I might get 1 job. For the record, I do believe that my quotes and attachments were compelling. You, please be the judge of that. I will admit back then, logistics were a big part of my winning new clients. My services require the student to come to my studio for lessons. Of course, I still do these lessons. I am now working on building my on-line streaming video lessons and it is essential to be able to talk with the potential student so I can explain how I can give the personal service with a video stream. F.Y.I. I am apart of the google local services program, through them I pay $12 to be connected with a real customer on the phone giving me personal contact. You charge me $20-25 to send a quote that could just be a dead end because a child was shopping the interenet for drum lessons. Many times they will ask a question that has no bearing on taking lessons and that counts as a charge to me. I am reconsidering the pricing structure. I will now need to crunch the numbers at the end of the month and compare your ROI vs the other online marketing strategies. The initial contact is very important and the ability to talk with the potential student or parent is essential. When a client calls me (Google or Facebook) 95% of the time I close the deal. It costs much less. Please reconsider and/or revise your pricing plan and quoting structure.