Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?

Re: Let's talk about our pricing

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Thumbtack is focused on the wrong thing here. The problems are not with how much money is being charged. In general if the customer or posting is accurate (which is not always the case) the pricing was mostly proportional to the value of the project. The problems surrounding the pricing come from having zero transparency. Pricing will never be perceived as fair when we (your customers) don't know up front how much we will be charged or the legitimatmacy of the project posting. Also maybe it's just my experience but there have been way more ghost customers now than ever before.
Concider this analogy:
The old Thumbtack model was like a Casino where we would place a known bet on the games we were good at, knowing we would win maybe 20% of the time or more if we we're lucky and played our cards right.
The new model is like a Casino where they take all of our money at the door, tell us what games to play and never inform us how much we are betting, and cut us off after taking all of our money. Meanwhile we are winning less and less.
Would you go back to the Second casino?
MCPhoto
Level 1

Re: Let's talk about our pricing

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The pricing is very unstable. Prices aren’t up front at all so I could be paying $10 for a lead, or $100 for a lead. Leads aren’t even really leads. Multiple times I’ll send a quote, and they respond with “thank you for the info” and then close the request, but I’ll get charged $50+.
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Mswelding
Level 5

Re: Let's talk about our pricing

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I guess in a way don't be to greedy. Not only we have to pay for your service which up to right now it was good, but we also have to pay Taxes and in the end is costing more if we don't get a gig. We have to lower our cost to much and we end up living pay check to paycheck in the long run.
calebtkyle
Level 2

Re: Let's talk about our pricing

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The biggest problem with using thumbtack to find quality customers is that, from my experience, most leads are poor in quality. I believe that most requests I have responded to have been for the purpose of price shopping with no real intent to buy on thumbtack. Second, requests sometimes have extremely little information on them making it impossible to see what the customer actually needs and if it’s worth sending a proposal. Saying “New Website” is not worth spending $63 dollars on. Also, those who fire off requests like that probably don’t actually need work done but are just price shopping.

Simply put, customers need more skin in the game to make this platform worth it. They should either have to pay a small fee for each request they send, so that they think twice about how badly they need a pro, or they should have to fill out much more extensive information for categories where it’s needed (eg web design, social media marketing, app dev, etc.).
emartny
Level 4

Re: Let's talk about our pricing

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The thing i find most confusing about the pricing is, I never see what I actually paid for each referral, I just see a charge coming out of my bank account at random intervals.  A price list, or immediately seeing what you are being charged for interacting with a customer, would be helpful.  I have even been charged recently for customers that entered a request for help, and then turn around and tell me, they figured it out, or they are no longer interested in doing the project, and it has nothing to do with them meeting a provider other than myself already.

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bocoband
Level 2

Re: Let's talk about our pricing

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You're now, literally, exponentially more expensive on a per-lead basis than every other lead source.... and the typical leads we receive are more budget-oriented customers who do not typically fit into our package quotes.

Sorry guys... We can't consider Thumbtack a reliable source of leads;  ROI is not there.

AndrewH
Level 4

Re: Let's talk about our pricing

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While I'm sure it's hard to figure out the pricing here's a brief teardown.

 

First why do you hiding the potential price?  it is dumb that we have to click a link if we want to see how much we are going to pay.  This makes it seem as though you are trying to hide the sticker shock of what we are supposed to pay.

Second the pricing is unclear.  I suppose you have some algorithm or something to help you price things but honestly it would be so much simpler if you picked a specific percentage of the quote that we submit to the client.   That should be the biggest factor. 

Another simple way to price would be to use the netflix model.  You charge us subscription fees and we use your service.   I'm sure there are plenty of faults you have already defined with this idea.

Either way you are charging for a lead an amount that I would consider paying for a closed deal.  I think differentiating between leads and contracts would be the best bet.  It would probably too much trouble for you to operate as moneychanger in a venmo style but ultimately that would seem like the best way for you to demonstrate the value of the outrageous prices you are currently charging.

Honestly it is a little better than craigslist but it's definitely not cost effective in the individual services area.  It seemed like a better deal last year when I started using thumbtack.  Now I just second guess myself everytime I think about contacting a client.  Overall I am only looking for a few extra jobs so the burn rate for wasted leads is unacceptable.

Debra
Level 4

Re: Let's talk about our pricing

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I preferred buying leeds at a set price.  I also don't like being charged if someone responds with a question.  Its infuriating actually!  I preferred it when a perspective customer sets  a budget as I am onthe higher side so if a client has a small budget I will most likely not send a quote thereby saving money if the client responds with a question.  I have been quoting on fewer jobs because of this.  It's just not professional the way its set up now as its extremely arbitrary.  If you go back to selling leeds at a set price and asking for a budget I will be back. Good luck. 

JenLDecker
Level 4

Re: Let's talk about our pricing

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I am not confused but, but don't understand why I get charged $12.50 for a service that I only charge $35 for.  It seems pretty steep.  I have to be very careful how many I bid and think I lose opportunities.

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Re: Let's talk about our pricing

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I was a fan of the set pricing per quote but not a fan of the fact that I was charged each time I sent one out without knowing for sure there was a return on my investment. Then you changed the price structure so that I am only charged once a potential client responds to my quote. Which in theory seemed better but now your fees are astronomical in comparison to what they used to be. A person responding to a quote could simply be writing to tell me they booked a competitor yet Thumbtack still pulls from my bank account. I can send 10 quotes, get responses on 2-4 of them and im charge almost $100 in fees. It will force me to have to raise pricing or simply not turn a profit when its all said and done. If this isnt fixed I will soon be using other sites in place of this one. 

Why not charge me when the client confirmed that they have hired me and have set pricing rather than varying the price per quote? This provides me with guaranteed business from Thumbtack and confirms a return on investment for using this site.