I preferred buying leeds at a set price. I also don't like being charged if someone responds with a question. Its infuriating actually! I preferred it when a perspective customer sets a budget as I am onthe higher side so if a client has a small budget I will most likely not send a quote thereby saving money if the client responds with a question. I have been quoting on fewer jobs because of this. It's just not professional the way its set up now as its extremely arbitrary. If you go back to selling leeds at a set price and asking for a budget I will be back. Good luck.
It's not a question of confusion, but of fairness. The old system worked, and I regularly sent out bids using Thumbtack. The new system is not only unfair, but unpredictable, and I haven't sent out a bid via thumbtack since the changes were implemented--I don't plan to, either, though I've kept my profile in the hope that things will eventually change back to the old system.
The credit system worked just fine--I don't know if you guys at Thumbtack got greedy, or actually needed more money, or why the changes were implemented, but they don't work for your freelancers. It's not fair to charge me a percentage of what a job is worth if I don't get the job. Why would I use your site to bid when I might get charged 10-80$, when I could just as easily send bids out on Upwork, where I'll ONLY get charged if I actually land a job? Most clients who contact freelancers post-bid are asking questions, many of them based on information that was either in the original bid or offering information which should have been in the original job post. And yet, you're charging numerous freelancers a percentage of a job's worth--whatever You consider to be fair--when only one person will get hired and earn money. That doesn't even address the fact that many clients in my own area of freelancing will overstate things in order to attract freelancers to their post or get lower bids. For instance, I'm a full-time editor; half the posts I see on Thumbtack and Upwork talk about future work coming a freelancer's way if they're hired for this one job and do great work. Because I get hired for a lot of jobs like that, I can tell you honestly that it's only perhaps half of those clients saying that who actually end up needing my services again--in some cases because they overstated things on purpose, and in others just because they never get around to doing the writing that would eventually require my services. BUT, on your end, you probably judge that little sentence/promise is signifying that a job is worth more. Realistically, it's not.
So, yeah--in short, I won't be using Thumbtack again until you guys move back to the credit system or implement a system where I can judge how much I'll get paid versus how much I'll be paying to you, or where I'll only get charged if I actually land a job. Otherwise, you're not worth my time. I've been a full-time freelancer for five years now, and while I appreciate that Thumbtack is one of the sites that helped me build my success, I got to this point because I make smart decisions. Using thumbtack is no longer a smart decision, as the payment policy stands now.
I dislike the way pricing is now because I have no idea what I'm going to be charged if someone contacts me. I liked it better when I knew up front what I would be charged. There are pros and cons to both ways. The original pricing charged me for just sending a quote, but it was not too expensive. The way it is now, I don't get charged until a customer contacts me, which is great. But I may be charged $20. And for a $25 job, it's just not worth it. My preference would be to go back to the old way of pricing.
I mainly have a rain gutter company. Why do you charge approx $8 for a Gutter installation quote, and approx $17 plus for a Ggutte clean out? That should be reversed in my opinion. What are you basing your charges on? If I bid a clean out job, there are so many pros low balling to win the did, I might make $50 profit on a job like this. On an installation job the profit margin is much higher .I can bid a job for several hundreds of dollars, and I'm only paying $8 for the bid .It just doesn't make sense why I pay more to you, for a smaller job with much less potential for profit.