Totally agree. If someone hires me for a job, I have no issue paying $20 or $40 after an initial $5 contact. But payine $25-40 And I have no idea up front what it is costing me) only to have someone say, we are going a different way or thanks, I'm going to do it myself is ridiculous.
I used to send out at least one bid per day, sometimes 3 or more, paying up to $20 worth or credits per bid, and paying when they opened the bid, whether they contacted me or not. I want that system back. I spent a lot on credits. Nowadays, I cannot afford to bid on the jobs that SHOULD hire me, because nearly $50 per lead is no good when I pay, they contact me, and do not hire me. (Lucky for me, this has left prime dates on my calendar open, so I can actually book the word-of-mouth clients now!) I want to be back in my routine where I send customized quotes several times a day, but cannot be paying 30-50 dollars for an unsure lead. I will pay $100 if the client books me, but only after they pay a deposit, and you know what, that deposit they pay could be $100 and made payable to Thumbtack and sent by the client directly to Thumbtack.
My biggest issue with Thumbtack at this time is paying for leads that are not for real. In other words, paying $20, $30 $40 or more for someone who replies back with one question such as: "Do you take Amex" , "Are you available", "Is this your price for the job" or simply writing "thanks" to never hear a word again. This is pretty upsetting and what is causing me to be afraid of bidding for any other jobs. Particularly at current prices... It almost seems intentional from those who do this. This has gotten worse in the last couple of months at least for me. It is imporant that it is understood that we are not complaining for a customer that we were not able to close, if it is a real customer. We need to find ways to filter or minimize hurt to Pros from this activity or we will be inclined to walk away.
Thank you for your attention to this matter.
The issue for your service for tennis pros is: most are not certified and if so no continuing education. You have no background check, resume, history. There is no liability for all the pros who also use public courts, thus, if I sue I sue you and the city and most gypsy pros have no insurance and may be a part time job.
What is your check for instructors? Do you realize your potential liability should an incident occcur? Aside from reviews have any instructor recognized by the tennis industry.
@Erika we take user safety very seriously at Thumbtack. I've sent you a DM in regards to this to get additional information.
I'm a fan of Thumbtack, but feel it could be made better for service providers. I feel it's a bit expensive, especially when my goal is to offer affordable services and stay competitive. On some projects, I barely break even. There's also too much potential to not win projects, so you're paying for projects that you don't win, or the person flakes and suddenly disappears. In my opinion, some things could be improved on the Thumbtack side in order to secure jobs better for users (whether hirerers sign something they promise to pay or else Thumbtack gets involved, OR have them pay up front, then a percentage goes toThumbtack). I've lost a lot of money and time to people who express interest, we get started, then they ghost me. I've completed projects for people, and then they disappear and fail to pay me. There are some flaws in the system that could be greatly improved upon.
I used to love Thumbtack, but not anymore. My mailbox is loaded each day with leads that go no where. Then I get hit with high charges. I am no longer responding to any leads from you.
The problem is that I don't understand the basis for the charges. I rarely pay for product or service if I don't understand what I'm paying for. I'm new to Thumbtack (only been here since summer 2018) and I have been charged once for a lead that went nowhere (customer became non-responsive after initial contact). I'm going to give it a bit longer, but if I'm charged again for a gig that doesn't materialize; I'll be done with thumbtack, unless the rules behind the charges are clarified so I can be more conservative about when I contact a prospective customer.