I have been using Thumbtack for about 6 months now. I like the concept but the pricing is too high and it fills like most people aren't really looking for anything but an estimate.
So it seems like there is a scale that you are basing your pricing on. The last job that I did had a higher amount than this recent one. Is there a listing that we have access to that shows the costs we will be charged for our quoted prices? I also like the number of requests that I have received lately. I was not getting any for a while.
Yes, thanks for hosting this talk. I'm a Wedding Officiant. I don't believe you should charge us for contacts, only for hires. Here's why: when someone hires a house cleaner or painter, they are far less likely to want to interview multiple professionals. In my profile I'm discouraging people from contacting me unless they intend to hire me. A Wedding Photographer told me the same thing. Certain professionals should be treated different from others. A bride and groom are likely to want to interview multiple officiants. I'm sure there are other professionals that are similar.
I think Thumbtack is a great platform and a couple of years ago it was my biggest lead source. I am a Top Pro with Thumbtack as well. Speaking of that, I don't know what the benefit of being a Top Pro is if I am not one of the top profiles in a bid agains 12 pros. There are other pros that do not have the Top Pro status and they come up first in clients view list. There should be a benefit to us making top pro on being the first profiles viewed!
I feel like the company is getting too greedy and keeps changes their pricing model. I liked it when it was credits and I knew what I was getting charged before I bid on anything. I was forced to turn on instant match due to the market and profession I am in and have found I get charged $9-$12 for someone just clicking a drop down menu saying "when can we chat?" They never call and I get charged the fee. It is hard to make any money with the new pricing model and Thumbtack keeps changing it every few months. They should go back to the credit model and not be so greedy. I hate instant match. Also, the insight info was great and again they have changed that and there is not as much information as before. I feel like as Thumbtack keeps growing they are making changes that are making their service worse for the pros rather than improving it. It has really gone down hill in the past 2 years. You should go back to the way you started Thumbtack with the credit model and making it fair for the Pros to make a profit. I still think it's a great lead source and platform for my business but I am frustrated with the pricing model. Also, instead of 5 pros competing for each job, I now compete with about 12 for each job. It makes it hard to earn clients and confusing for the clients being sent so many profiles to view. Go back to only 5 pros competing and the credit model Thumbtack!