As a painter in my area TT wants to charge me up to $75 Per Lead!
TT used to be a 1 in 5 chance, but not sure now. A few months ago it went up to 12 competing Pros!
I have given my opinion verbally on the phone to you guys at Thumbtack, and on this community section as well, and until Thumbtack goes back to the way it used to be when you would only charge around $3 to send a quote to a prospective client, then I will NOT be quoting anyone on thumbtack because the pricing it TOO HIGH and unfair and there is NO way I am going to quote someone and then get charged $10-$20 -$27 or whatever number you THINK you want to make that day and then I am still not guaranteed the job and only get to have a client call me to ask questions! That is a hefty price for you to connect me with person who might only use me one time for a one time job that I would not make enough money after paying thumbtack! So, until things change, I will NOT be using Thumbtack to get my business clients!
Minkyc, you hit the nail on the head! I've called them many times the last 2 years because of Fake or weekly repeats with different address or no actual Physical Address or no house. TT used to be helpful on the phone, now they act very greedy and unhelpfull
It seems that most of the leads I get ended up in nothing because of location. In that regard seems unfair to pay a fee when I don't get clients. I think it would be better to have a price for leads and a different one for hires.
I get annoyed with the pricing when I reply to requests.... my app switches from the old system and the new system and so pay doesn't make sense sometimes and can be inconsistent. I think this deals more with internal app issues.... waiting for all the bugs to be fixed.
Here are a few things I don't like about the current structure.
I honestly have no idea how much I'm paying for each lead right now and that sucks. I'm a designer/developer so I'm mostly bidding on logo design and web design, which have different costs - I think. Before I knew exactly how much I was going to pay for each lead.
I'm okay with paying only when someone responds, but I'm not okay with how generic the requests are.
There are certain types of businesses that I don't want to work with due to moral values, past experiences, etc. and a lot of these requests come through so generic that I'm taking a big chance on submitting a proposal.
It would be great to require the requestor to give more detailed information about their business/project so that I'm more confident in knowing whether or not I want to work with them.