So agree with you that a customer given 15 quotes. The kicker is all 15 were contacted. Can you say $$ Thumbtack and loss for us.. You respond to these scripted messages never to hear back from the so called client. 15 people contacted at $35 to $50 a quote who's lining their pockets here?
No not that competition has increased it blantant scripted messages sent to us. You have opened the flood gates. And when a so called client contacts all 9 quoters that means all 9 get charged. You have altered what we can see. Your site is no long viable for most of us. Having someone send a scripted messages and being charged a fortune for $350.00 quote is crazy.
Like many others I use your services way less because it's become way too expensive. I offer tutoring and translation services. I feel fine being charged $10 for a tutoring job when I am hired, but when people are just sending you an email to ask a question before they select among several people and in the end I'm not hired, that's when it gets hard to swallow. Now you're kind of "scared" of answering a request, you've made us calculate the risks of offering our services when it should never be the case.
Now I haven't been able to answer ANY of the numerous translation services requests I could have done because you charge $17, no matter the amount of words implied. When I receive a request for less than 400 words and you charge $17 when my hourly rate is $33, I let you do the maths to realize that it's not worth it. AT ALL.
Because of your new pricing, I get way less customers through you. You will kill your own business model if you keep pricing like that. I started using Thumbtack in 2014, I think the credit pricing was fair.
I agree with everyone else out there: pricing is just too high! I used to be charged $8-10, so I wasn't concerned if the client was a dead end: I didn't have much invested in each client. But prices have steadily gone up and up, while the response rate from the client stays the same. It's great that I only get charged when a client responds, but very often they'll respond from Thumbtack's List of suggested replies, and that shows them as a serious client, when in reality, they just hit the button. They never had any intention of ever using my services, they just chose a response from the list and BOOM, I get charged $70-90.
So I have totally stopped using Thumbtack at all! I'd be open to using them again, but the whole system is set up for Thumbtack to soak the business for all the money that can be drained. It feels to me as if we went from being on the same team to bitter enemies.