I recently wanted to bid for a job that was to pay $60 but the bid was $42! There is no formula, oversight or transparancy with the current pricing system. I cannot recommend Thumbtack to anyone as it is exploting those who are trying to book the jobs - especially artists who can barely afford to pursue their craft as the margins are always so tight.
I have a question: once I saw I was charged because the customer replied to my inquiry just to say that he wasn't interested. Shouldn't we be charged just if we get the job?
Well since you asked for my thoughts!!! I believe your pricing structure is way out of line!! Our average charge for any contact with a potential client is $20 per lead. When you have 16 people bidding on one job and the client asks about availability we are charged the fee. We have raised our prices to help cut down the quantity of price shopping inquiries. 10 leads given means the 1 job we get, we do for a net loss. I do not mind paying a small fee per client viewed bid of a few dollars. But any kind of communication results in an a large fee. So we will lower our prices from time to time to fill in any slots not already taken. From conversations with other entertainment vendors, there is a lot of disatifaction and many have cut back services also while some have left altogether, or raised their prices to a very high level. We have always tried to be a great value for customers, as indicated in our reviews, but the current pricing method prevents that from happening. We are currently pursuing other options more aggressively than just using Thumbtack. You have a good idea and platform but corporate greed is killing it for us.
I hate the new pricing!! I'm getting charged more for quotes than I am for when I do get hired. I'm in the Thumbtack hole budget wise. I got charged $20 for two people that replied with a question and didn't hire me. I used to love using Thumbtack, but now I'm afraid to quote people for fear of getting charged $8-10 dollars each time. My hires have gone way down, and I don't know if that's because my quotes aren't getting out due to the 'pre-set budget'? So frustrating. I think that you should only get charged the exhorbitant fees if you are marked as hired - at least then you have a hope of earning more than you spend! I can't tell you how many I have that people have asked questions, I get charged, and then they don't hire. ARG!