the probably give you the same blather answer they give about everything! "we are looking into it, we are thinking about it, we are re-evaluating our policies", but nothing ever changes"!
yes, me too! they just do what they want, and have not regards or answers to anything specific! they are not interested when we tell them that the fee can be upwards of 25% of the quote. They do not care, in the least, but they are there to help!