I liked it much better when we were either charged by "credit" or a flat fee whether it was $3 something or $5 something and we could choose who we wanted to send quotes to. I am a personal trainer and all the prices that go out are for hourly clients. Most of my clients come in for 1/2 hours and the price of an hour scares clients away. Also, I don't want you to "match" my clients. I know what areas (parts of town) my clients typically come from and I know what times I have available. If a client gives a range of what times they would like, I know if it something that I will have available. It was much better when we had more control instead of so many things being done by auto-set.
Most of the leads do not tell you how much work they need done until i go look at them to determine a price. How can you guys set a price without going to the customers house and looking at how much work it is. I can not give 90% of these people a price until i go to there house and look EXAMPLE A customer said they had two truckloads of stuff to take to the dump. i quoted them $150 i got to there house and took 10 truckloads away for 2 and a half days so how can you know what to charge me for the job , you guys have no idea how much work the cutomer has, you have not been there to look at it I charged a guy 35 dollars to put a hose on his washing machine and you charged me 15 dollars for the referral, i will go broke working with you guys. you used to charge about 3 dollars for a lead that size before, if you want to lower your prices i would be glad to use your service again, if not than you lost me as a custmer.
I would say, as I skimmed through some of the other responses, that I am on the same page as many other pros. Now with instant match, I get far fewer jobs on Thumbtack and I am paying A LOT more. For example, for a design consult and they only want help with accessories and artwork, my initial fee to walk in the door is only $100 and the fee was $33 and some odd change, a big difference from only $3-$6.
Also, newsflash, just because a potential customer contacts me does not mean that I have been hired, yet I still pay the $33 just for a customer sending an inquiry message. This has become a whole lot more like HomeAdvisor; which is NOT a good thing, I will stick it out for the remainder of the year to see if my ROI is good but if not, I will drop Thumbtack.
1. The pricing is inconsistent and is only based on a potential client contacting you but not hiring you. We don’t mind paying if we get hired. We should be able to communicate and sell our services at no charge. Then Thumbtack can take a percentage.
2. Thumbtack could also offer packages for business owners, ie:
Silver: $5 per month, unlimited quotes and responses, etc....7% of sales after hired
Gold: $10 per month, unlimited quotes and responses, etc.....5% of sales after hired, and add other perks you may have to offer
Platinum: $15 per month, unlimited quotes and responses, etc....3% of sales after hired, and add a platinum status for business owners for potential clients to see, potential clients also get a 10% off coupon when a platinum business owner is chosen (paid for by thumbtack) and again any other perks you may have to offer
These packages are just suggestions.....the cost, percentages and perks could and would vary 😀
3. EzCater takes 7% of your sales and that includes the credit card fee. Which I think is fair. We are not charged to communicate with the client until they hire us.
Thank you for allowing us the opportunity to share our thoughts and suggestions. It’s so nice to know that you are trying to help/support business owners like ourselves!
Teresa & Sean Osborne
Owners of Heavenly Hawgs BBQ