"You have to realize the most people begin the process as shoppers, not really serious about a project."
As succinct an explanation as to why this scale of pricing isn't working as I've read.
In the past I used Thumbtack frequently. Now, I deleted the app from my phone. Before the changes, the most I ever paid for a lead was around $7 and only 5 pros could respond. That is a total of $35 thumbtack makes from one inquiry. Now, you are charging $60 or more for the same quote with no guarantee that we actually got the job. No thanks. Before the change I would say 1/10 quotes converted to a job so I was okay spending $3-$7 per quote because half of them were not even opened so I wasn't charged. Your fees have priced me out of your market, that is for sure. If you are going to charge that much you should only do so after it is marked as hired.
I do not understand the pricing system at all. I'm hearing that even if you question a lead or they question you, there is a hefty fee and most don't pan out anyway. Since I provide accounting services with varying levels of fee structure, I always need to get more information from potential clients and they from me. I realize that most leads are shopping around and for me to be charged for a "fishing expedition" is not sustainable for my business. I wouldn't mind if I got the business, but I am hesitant to go any further with leads from Thumbtack and am considering terminating the relationship.