So ever since the new pricing change..I have had less jobs. The pricing is overly priced and unfair. I believe unless you actually get a job request from an inquiry we should not be charged. It looks like clients are just continuously abusing the fact that they can price gauge and shop for pricing and keep creating new requests without any fees..therefore leading to more of us pros wasting our time and money but no lead or job outcomes. It's annoying when I see the same person request pricing/quotes several times in a day under a new name/account to price shop. I am not a fan of the new pricing sytem. It's just raping our pockets and no legit outcome at the end. I'd rather pay $1-$3 per quote and have a chance to get an actual lead then be charged weekly with no chances.
I used to bid on logo design projects. Apparently, the person who set the lead fees based jobs like this on corporate identity programs for large companies, where the fees paid to a designer might run $5,000 - $15,000. But in the real world, there are Mom & Pop startups that are looking to pay $150 or less for a logo design. A Thumbtak lead fee of $70 makes bidding on this type of project untenable. So I had to stop bidding.
I find that the pricing is all over the place, changes all the time, although only in an upward direction. The idea that you don't give refunds on any leads that proved to be incorrect is troubling. Credits are won after having lengthy conversations with your staff. I have found that they are reading from a script that is stiff and inclined to be a no answer. The customer reps are inexperienced and I have had 2 be rude to me, Needless to say I had to remind them that I am the customer that pays their salery) not the "customers") but I did also speak with a Megan who was lovely and articulate.
The pricing is faulty the leads often don't amount to an actual project and alot of time and effort invested on our behalf. Potential clients are prompted to give pat responses to encourage a conversation. To date I have had ONE person follow up on the automatic response "whats next" or whens your next availability?" out of many. I feel that the questioners that the clients fill out are not specific enough to determine whether they are qualified and understand the costs involved for Interior design. It might benefit both parties if the questions are written by experts in the field and a brief description of what they might expect when engaging the experts.
The platform has great potential but your pricing may be you undoing if you don't begin to be transparent, clear, consistent and fair. This conversation is at least a place to begin.
I used Thumbtack a lot for my business prior to them changing the pricing. I really liked it about 2 years back when we had the beautiful profile pages to display our work. I thought Thumbtack was the one site that was truly good for small business! Now it just seems like they are trying to be like everyone else and make as much off of everyone as possible. It is GREAT to be an original - I wish they would go back to that. The pricing was fair and you didn't feel terrible if you didn't get the job. Buying credits and using them was great and manageable for me as a small business owner. Now I'm afraid to respond to even one lead and definately don't want to do instant match because I like to look at the scope of the job and comments first to make sure it is in line with what I do.
I felt more in control when I was choosing my own leads to bid on. With this new system, I'm spending a lot more money and feel like I have less control. Some of the "details" for the job, I never would have bothered, and now I'm paying for those leads that don't even fit my criteria. I will be making my move out of Thumbtack soon.
I can't stand the new pricing method. I am about ready to give up on Thumbtack for leads.
Why don't you make it a flat rate so we service providers know exactly what we are being charged.
And I HATE the fact that those looking for service providers have no skin in the game. I pay every time a person requests a bid and they aren't serious or they cancel the project when they were really only trolling for approximate costs/bids.
If Thumbtack doesn't change make it more cost effective for us service providers then I'm done!
I used to be a thumbtack top pro & won this award for several years. I haven't done anything different. I still bid on those clients within 15 miles of my home & have got 0 students from thumbtack for probably 8 months. I used to get them. I think that customers should pay if they are truly looking for work and not window shopping and making a decision within the week. I also think that once a customer pays us is when we should pay you. This is how Take lessons & Lessonface is set up and I get a ton of students from them and my website and my local music store. On thumbtack I get people wanting to learn piano or bass when I clearly put I only teach guitar.