I've been using Thumbtack since 2014 and I'm a Top Pro, but I'm completely losing faith in Thumbtack. Your prices are getting way too expensive and I'm just not getting a good enough return on investment. I quote extremely little now because I simply don't feel like wasting my money. I'm seriously considering removing myself from Thumbtack unless you come up with a better system by the end of the year. What would be fair to me is getting charged only if I get hired.
I guess it makes sense. It's just very hard to put a price on things related to music. It doesn't fall into categories like plumbers or carpenters. It seems you've been pretty fair about not charging me if the customer's contact with me is to say they I'm too far away or they changed their mind, etc. It seems like a strange amount to charge, but since very few customers respond to my quotes, it's been OK. I wish I knew why customers don't respond after they view my quote, especially when they live very close by, but that's a different topic.
I feel that with the new instant match the prices have become a bit high. I am also really not liking the new customer emails. When the customer sees the profile an emails you directly. This feels a bit like extortion to me. It is bad business to not resond, however, the charge to respond is very high.
As a business owner we are almost given no choice, we have to pay, or ignore the customer, and get a bad wrap. It is simply unfair to the pros that have suppoorted Thumbtack this long. This has happened to me twice. I paid over $30 each time, and never got a responce back from the customer.
Also about the same time tht the instant match started converting messages to clients has become harder. Three years ago I used Thumbtack excusivley, but now I have used the money I would have used to bid on jobs and joined RevLocal. I am sure that this is just because you have more pros now. But it isn't really working for us any longer.
Thank you for the opportunity to submit feedback.
Ok Vinamrata, I'll play along and use your format. I've poked holes in your pricing theories below. It would be great to go back to the previous payment plan/scale or somehow weed out those that are not truly licensed and insured wedding planners/coordinators (that's the industry I am in) and only allow those to be in here that are.