I no longer use Thumbtack services for exactly the reasons listed by so many other contractors here. You were typically charging me anywhere between 15% and 30% of estimate for some of the worst leads I've ever dealt with. Several people with zero knowlegde of what they were asking and no money to pay for services. A few who had misrepresented the scope of the work requested, but of course I'VE ALREADY HAD TO PAY THUMBTACK so no choice but to do the work anyway rather than risk losing the "client".
I complained about this repeatedly and asked for a few refunds in especially crappy situations. Mostly, your customer service reps were comforting but provided no real solutions.
I experienced a slight dip in business after leaving Thumbtack, but am now doing better than ever and not giving large chunks of my income for the privelidge.
Changing the pay structure does not work! I was charged $44 for one client answering a call and never heard back from them. I will never use Thumbtack again.
Same here. Thumbtack was a feasable marketing strategy when it only cost a few dollars for a lead. It would also be feasable to pay a higher amount upon being hired. But paying the higher amount, and still not getting the job, means that I'm just throwing away money. What if one of my competitors gets the bright idea to have all their friends "call me", just to bankrupt my advertising budget?