I thought I was the only one who had their business deeply effected by your changes over the last year, but after reading other pros reviews I realize that we are all very disappointed and ready to leave your site. The number of jobs I receive is about 1/6 of what I used to get when I could customize my replies and was charged a fair price for the contacts.
Once you decided that your automatic matching was basically mandatory (we can no longer actually reply to the customer's personal requests) we were screwed. If you don't auto reply for us, we are low on the list and lucky to be seen. Then if the customer sees us - they get out generic profile instead of answers/data regarding their request. You decide how much we pay randomly. This sucks.
Go back to your practices of early 2016 or before and you'll know what is fair pricing and good service. I have been a Top Pro since 2015 and rarely receive a booking per month from you now.
(This is at least the fifth time I've given you this feedback in writing or verbally to your representatives)
Only charge us if we get hired or at least after we've completed an in person meeting. From the comments I've read it's obvious we're tired of being charged for clients who never had any real intention of hiring us.
I am totally confused by what you charge for the leads. I've also noticed I get a lot of requests for services I do not provide, especially home organization. I have tried to adapt my quote to your system but the service I provide in home staging has a lot of variables including the price range of the home and the quality of furnishings I will use. Not sure any of this helps you but it had stopped me from using you temporarily while I reevaluate the value.
All I know for sure is I use to get valuable leads and I do not anymore and I pay too much for the few I get.
Cheri Opelt Keckeis
I love Thumbtack! I have booked four jobs this month. However, the change in pricing related to getting leads has me concerned. It seems like the folks at Thumbtack want to make things work well for all of us but lack a good business plan for connecting the right leads to the right people. They would do well to research what other companies like them are doing, find out what works best for them and model their lead program accordingly.