Hi, thanks for doing this! I'm glad you guys are taking the time to listen to your customers.
I understand the pricing, and I have understood every rendition of it for the past year. My issue with the current pricing is that I am paying a LOT to still not guarantee a booking. I didn't mind paying a small amount every time I sent a quote because I could control how much I spent right from the beginning. I still don't mind the idea of paying only when a client responds because honestly, they don't respond very often. But with the current model, I have no control over the fluctuations. I can send 10 quotes in a week and have no responses one week, and 10 responses but only 2 bookings the next week. That's a huge variation in spending, even with the weekly spending budget in place.
So, here's my recommendation, as a photographer.
1. Charge a 10% fee on the professional's price to the professional (don't make the client pay obviously) WHEN THE CLIENT MARKS AS HIRED. It pays off to book for you and for me. Just make sure to encourage the clients to book through your website and arrange things so that the client REALLY wants to hit that "mark as hired" button.
2. Charge a flat annual fee or monthly fee to be a professional on this website.
You could maybe do a blend of the two, but then it needs to be a fair and affordable annual/monthly fee, and it should be more of a 3-5% booking fee.
That's my advice. I am thankful for all the clients you guys have put me in front of, and I hope this discussion proves to be helpful! Thanks again for taking the time to listen to our feedback!
I am newer to TT and do not know what the old system was, but I do not believe i want to be charged just for giving a quote. At this current moment, only 3 of my last 23 quotes have been viewed and I usuallu quote in less than five minutes after the job has been posted. I am a tax preparer and the last deadline was yesterday, so this is not a job that they were looking to have done in the next year or two. If I am charged per quote, I would like to be refunded if the quote is not viewed in a week.
I don't know how an online company can make it when most of their users are mad at them and don't like the way they do things. It is also surprising the number of emails in this thread that think TT itself is behind the bogus contacts that get us charged. I am on the fence on this issue.
One big problem I see Thumbtack is doing here is to putting all the statistics together to make changes to their platform. But I think each jobs category have different needs and different ways to work with client-to-vendor. For example, I'm on the wedding photography and videography business, I've started using Thumbtack in 2014 and I can tell that 2015 and 2016 were very successful with so many gigs. But since Thumbtack started to make changes to the way they work, things have been falling down to the point that right now is COMPLETELY USELESS.
First of all thank you very much for what you are doing. I have reached so many people seeking help. I even cancelled my other advertising venues because of their lack of production based on your performance. My issue is the questions I am charged for when I have placed in my profile the answers to those questions and tell the potential client to "Read My Profile, It Will Answer Many Questions." These questions are, what Insurance do you accept (answer in profile), where are you located (answer in profile), do you see couples together or separately (answer in profile), Let me check with my spouse and I will call you (in profile, I tell them to check with their spouse and if the spouse is in agreement, then call me and lets get started).
Some have even gone out and booked appointments with me and when I contact them to verify the appointment, there is no response. So I wait on them in hopes they may show up, they don't and I am still charged. There are some jobs I want to respond to but for the price I will not. I am afraid the person will ask me a question already in my profile and my budget is shot.
Another possible solution would be to not charge the professional until the work is done and the customer has paid. Don't give the professional any other leads or let them use your platform until they pay for the previous lead.