This is just one ridiculous charge. What about one that I had that asked if something could be done in half hour. I had to pay for that and it brought me nothing. This is what is NOT FAIR. And this is what THUMBTACK DOES NOT UNDERSTAND. Numerous people have stated this and they are doing nothing about it.
I missed out on this. I am not happy with it. I am charged for customers who contacted me for a quote and I quoted them and they only responded that I was too expensive.
Not worth it for customers who do not want to pay base price. Also, I am finding that people are coming to thumbtack for bargain prices and it is not worth it.
I missed out on this. I am not happy with it. I am charged for customers who contacted me for a quote and I quoted them and they only responded that I was too expensive. Not worth it for customers who do not want to pay base price. Also, I am finding that people are coming to thumbtack for bargain prices and it is not worth it.
It seems like every Pro is frustrated with new pricing. I wisely reduced quoting to large extent when TT changed the pricing. Only lost $47 for 2 customers when they contacted me - one query was erroneous and customer said sorry but I lost $25. Second customer never came back after first contact.
I need old pricing system to restart at my original quoting level.
I understand the new pricing, but it personally does not work for me. I would rather pay per quote as before. My first time with this new system, I paid $15 to quote a client who ended up dropping off in communication and not hiring me in the long run. It is too risky for me to pay this much to quote when I might not get the client. I think it would be more reasonable to charge a percentage of the quote IF the client hires. $1 per quote is worth the gamble, but $15 is not worth it for what I would be making.
Yes, let's talk about it. I used to pay around $3.34 to give a quote to a potential customer for tutoring. In all honesty, I got most jobs I quoted for, but now this costs around $25.00. That is a 800% increase in price! Now if someone just contacts me, and they don't hire me, I get charged anyway. People shop around. They have good intentions to get their kids tutored, and then they forget, change their mind, or realize they can't afford it, but I still get charged.
Thumbtack only cares about making money for themselves. They long ago quit caring about their professionals - their customers - us. I have told customer service several times how I feel, and it makes no difference. I no longer use Thumbtack, and I won't again until there is some fair and really transparent restructuring. I also write resumes, and the one time I quoted for an $89.00 resume, I was charged $24.00 for that resume. I got the job, but it really wasn't worth my time and effort after I had to pay over 1/4 of my money to Thumbtack.
While I do not mind paying for leads or clients, my main issue is that the prices seem arbitrary and there is no understanding of logic given for how you arrive at the prices. To say that we "Pros" are charged based on how you feel is the value of the requests, does not provide any true metric on how you arrive at determing the value of the request itself. Earlier on in my experience there was a set price to pay for each quote that was sent to a customer. Now the prices vary per customer even though the customers are asking for the same service(s) in most cases. Just because a client lists that he or she has a group of 2-5 people interested in my services does not mean that eventually we will land that many clients from the particular group. Sometimes, clients check us off as hired and we have never seen or heard from them. Not all the informaiton that the client submits on the request is actually true and we may be charged for what they are saying but, not what they do. I would like to see a standard list of prices which depicts the service levels charged for, before I am charged blindly. I think we need to have more of a say in or if we want to pursue the client before we are charged,
What I do not like are the "canned" responses afforded to the potential clients - for me, when I get a "What's the next step" question - which is one of your canned responses it just prolongs the back and forth via Thumbtack - the person, if really interested in speaking with me should have a real question - this back and forth rarely leads anywhere so the $20 or so dollars you are charging me is a waste of my time - with texting and emailing, the human interaction is prolonged - this makes me crazy - stopped offering the customers "canned" questions and let them have to contact us with their needs.......