I am spending more money than I am actually making. For leads, we get charged anywhere from $30-$80 and we get a bunch of "leads" of people just saying something along the lines of "Thank you for your quote." and then disappearing off the face of the Earth no matter how many times you try following up with them. It's atrocious.
Thumbtack is putting the priority of making money over the priority of maintaning a satisfied client base. As of this moment, I am no longer sending quotes to anyone through Thumbtack. I haven't deactivated my account yet with the hope that Thumbtack will revise this poorly made business model of theirs to make Thumbtack Pros happier with the service. If the service continues with this greedy business model, I'll be deactivating my account and moving away from Thumbtack. Believe it or not, I'm spending more money than I am actually making! After calculating how much Thumbtack has charged me, with the time, effort, and costs of my work I'm seeing that I'm actually losing more money than I'm actually making from using Thumbtack.
I have had more success running Facebook Lead Generation Ads with a $1,000 budget at $6-$9 per lead. If only Thumbtack came close to this pricing. Unfortunately, I'm paying up to $70 so someone can say "Hello!" to me and then disappear. Don't bother calling Thumbtack Support for a refund request either. Their "strict refund policy" will count any response from an "interested customer" as a valued lead.
Thumbtack is nothing without Thumbtack Pros. The more pros that leave your platform, the more likely it is you will go out of business. Keep your Pros happy and revise your business model if you wish to keep us around.
No phone number i will not bid. I follow up and find that no real job is happening that a realtor wanted a bid on a home that has not be purchased after 15 messages. I need to know that these jobs are real. and a phone call gives some chance of limiting the number of contacts. It is one thing to pay your fee, and to have jobs that will never happen but to have 15 attempts to contact wastes time that is the true bad cost. Not sure you are better than Home Advisor. Kent Lodge
The way you charge changes so frequently, I've just given up. If it was a percentage of my fee, that would be straightforward and easy to understand. But being charged for the opportunity to be ignored is not worth it to me.
I opted in for the auto bid which does save me a bit of money however the number of people who reach out and then cost me is getting ridiculous. I usually respond within 30 minutes and often see I am the only person they contacted and still they disappear. Many of these people start with one of the auto questions like "What's next? or when's your next availability" and then nothing after I reply. I think firstly they should be required to write something because I am beginning to wonder if these people are even real or just a way to get our money. And secondly I think they should be charged something to put in a request and then perhaps get refunded when they book with you. That would weed out many people and perhaps would incentivize businesses to return to Thumbtack. I keep hearing people say they used to love Thumbtack but now............Something has to change!
The fact that customers are told on the bidding site "It's free with no obligation to hire" immediately suggests to them click away even if you are not really interested. That hurts our businesses and does not honor that you are trying to help small businesses.
I’m considering leaving Thumbtack because the pricing is not consistent. I can be charged from $12 to $34 when potential liners contact me. I also hate that i’m charged when insta match sends a quote to a client and I get the automated contact response from clients.
Also why can’t we give our starting budgets we would work with. I’m in the wedding industry and I’m charge fir talking with people who just want pricing and they know they can’t afford my services.
Why can Thumbtack be a monthly membership that have different tiers?