I am a dog trainer, and have been using Thumbtack for several months now. I think that the concept of what this site does is a great one, and I enjoy that you email out these discussion topics to get feedback from your customers! I would say that the credit system was a much better model, like some others are metioning too. The current model isn't a bad one, but the % per contact seems too high. I seem to get several leads a week, but maybe one or two(at most) are actually talking back after their initial reply. It seems like most responses are "I'm interested" and you never hear back. Seems somewhat shady to me, so maybe a credit system combined with a "Hiring" system, instead of a reply system would work. Thumbtack charges on only replies, but sometimes, it seems like there is an auto message from Thumbtack designed to get them money off of a fake reply. Just my thoughts. Overall, the website is simple to use, simple to find, and simple to grow your business off of; that being said, I think the current charging system is too highly priced for several replies a week which turns into several non repsonsive people.
Thumbtack was always strange when it came to music gig. I would get the weirdest requests, like someone wanting a band...of 1 person. (Band means more than 1). Or someone wanting a saxophone player....then it would be listed as a jazz pianist.Or a person would list a gig, but only be price shopping and not ready to hire yet. And we would get charged anyway if we bid. (There's an easy fix for that)
Also, the credits system was confusing in the beginning, but much more reasonable for performers and vendors.
Your current system of floating fees does not support the vendor at all, regardless that it doesn't get deducted until they contact us. Do you know how many people don't understand what they are hiring for when asking for musicians for an event?
These are not quality leads - in fact, if you want quality leads, the customer should pay a particular set fee to list. Then you won't get people price shopping.
You made a huge mistake going to your new system - the fees are exorbitant and you will lose a lot of us.
Go to a set fee, of $20 per gig. Charge the customer a set fee of either the same amount or less.
Idelete your emails because I can't afford to bid from you anymore.
Why don't you do more for the Thumbtack Top pros who have amazing reviews, great ratings, and profiles. We are the ones you are promoting yet the TOP pros don't get anything in return
I believe you should charge if the client performs the transaction and on the basis of how much the deal is .
I propose that you charge 10% on done deals .
I also like to get a feedback from the clients on my offer in order to know why they refused to accept it.