Why cant it go back to credits but we only get charged credits when they respond or book. That would be the ideal way to charge Pros because most people are fishing for pricing not necessarily quality. I checked my payment history and I noticed that we were being charged WAAYYYY more now for a MESSAGE and the people just say let me get back to that and never hire anyone. You guys are making like 15 dollars per reponse from like 11 Pros if the potential customer replies to all of them. That is ridiculous.
I agree with the most commenters that prices are now too high, particularly for unqualified leads (description field blank) when the vast majority are just price shopping. We will never be the low bid, and the cost is too high to get our foot in the door not knowing anything about the job. It's too bad because the costs used to be reasonable. Also, not showing the price clearly upfront is a big problem.
I have stopped using Thumbtack since I was charged $12 for a quote; I did not even get hired. The woman said she had a lot going on right now and would get back to me in the future. I am a yoga and meditation teacher. I teach most days at yoga studios or the YMCA. I used to supplement these jobs with private lessons usually obtained thru Thumbtack or Lessons. Most people respond to about $40/hr lesson; if they don’t have space in their home, I have to rent space in a studio. The studio usually gets 1/3 of the fee. I would say I get hired thru Thumbtack about 1/3 of the time when I give quotes. Of those customers, only a few are repeat clients. Hopefully you can see that with gas and my time considered, the rate of anything over a couple bucks for a quote makes it a loss for me. I’m glad you are taking into account how many pros are in a given area. However, I have never been offered a free quote and yet I will get reminders from Thumbtack about a certain job and it will say 0 pros have given quotes. That doesn’t make sense to me.
My biggest issue is with not knowing what a job is going to cost me before I send out a bid. If I knew it was going to cost me $50 to potentially get the job then I might either pass on it OR what's more likely is to make sure that I adjust my bid to better cover that cost. I've bid jobs out lower than I normally would on the platform to get the job and then get surprised with a large thumbtack debit and feel like I short changed my bid.
Being that I have no idea what the Thumbtack Fee is going to be before I send out a bid really deters me from sending out more bids.
I think if a customer asks a question, you give an answer--you never hear from them again. Yet, you're charged. I think they should "hire" the professional in order to be charged the price. Asking a question does not mean you get hired. I find this very frustrating as some people are looking for a discount or most "free" images. I am in the business of selling images. Make it fair for the professional, not unfair in this competitive of a market. Thank you.