Everyone else has said it a million times -- it used to be a simple system that worked well for me (buy credits, know it costs to respond, decide whether or not to spend the credits) but now it's much worse (respond to someone, get an email back, then get charged some mysterious amount, you never know what it will be until you've been charged). Easy fixes:
- list the amount you will be charged in people's requests
- explain the algorithm behind the pricing
- make it so there's a way to not get charged when someone replies to me with "not interested" or "already hired someone" or "those dates / times don't work for me" or "can you do it for half the cost you quoted?"
Pricing is displayed in the mobile app on the section where Name / map / City/State is displayed - tap on Learn more and price is revealed
I'm not quite sure how your new pricing will work for me because I haven't had any quotes that were responded to, yet. I used to get clients fairly regularly on Thumbtack, which was wonderful, but haven't with the new system. I'm hoping that there will be a way to send more personalized quotes again, in the future.
Tiana Mylene, Joy of Movement
This method of paying when a potential client contacts me lets me feel like I'm not throwing my money into the abyss of internet profiles. However, there are times when this system backfires. One example comes to mind for Music Entertainment. I spend over $30 for a quote. Now if this job is $400, $30 is fair. However, when I find out this client doesn't have a budget and is looking for someone to volunteer their time for tips, I have now spent $30 on a project I never would have bid for. If I get one gig after pitching for 4, that's half of the profit from a gig. In that respect, the pricing is not tailored to each individual project and the budget. If the client put the dollar amount they are willing to pay for the gig FIRST, that would allow me to gauge whether I value the $30 quote. After all, peoples' opinions on "basic" and "premium" etc is never going to be the same. Some may think $50 is basic and $400 is premium, where a corporate client might think $400 is basic and $4000 is premium. I wasted too many $30 bids for jobs that had a lower budget than they originally stated. Because of this, I now go elsewhere to get gigs, which is a shame.
The pricing is what it is. You are providing this service and ultimately will do what you want. I have been on Thumbtack for almost 4 years with one company or another and know that what we say about value won't make a difference. You make the changes that YOU want, then disguise them by saying it's what WE asked for. The only issue I reallyhave is the different billing times. I pay immediately in some instances, and then sometimes I'm charged 3-4 weeks later? It messes with my accounting and need more consistancy from Thumbtack.