Glad you asked.
I've been playing as a drummer/vocalist in bands in live venues since I was 14, and I'm 56 now. Venues don't pay much more for a band now than they did 40 years ago. Private parties pay about double, which is a little more reasonable. Your service was great when I first started using it, but the flaw I wrote you about was that if a private party didn't respond to my bid, and I kept the date OPEN for them until I got a YES or NO answer, I lost that date regardless if they didn't respond. So you changed your policy to say that if they didn't READ my bid, I got my money back. That's great, but what I keep saying is that I need to know as soon as they have made a decision, which I can look up and eventually see, but it's not automatic with a text or email directly. So that's still an issue.
As far as PRICING, you are out of your mind with the current policy of charging "what you think it's worth". Your app started out with a $5 fee, and then it went to $11, and now it's an average of over $35, just to bid! No way am I using your service now. I can generate way more gigs on my own by simply emailing and sending out messages on venue websites, and getting ad hoc inquiries via our biz cards at our gigs; we get many private parties that way. Yes I have to expend time an energy doing it that way, but for it's way better than $35 a pop for something that has no better than 10% return rate (that is the Sales truth).
So, CHANGE YOUR FEES BACK to something reasable for a band can afford it, and you can still make money and be profitable. Else TT is dead to me.
Thanks for asking.
Yes, with the new pricing system, leads have become very expensive for me! I paid $15 for one exchange with a potential lead that didn't go anywhere. Supposedly the price fluxuates based on size of the job and competitiveness, but I know that there aren't many other pros in my area, and the job wasn't that big, so what gives? I haven't been that enthusiastic to use Thumbtack since the pricing structure changed.
I no longer use Thumbtack for leads. Number one reason is that the demand demographic it attracts are consistently low-quality low-ballers. Secondly, how Thumbtack priced the quality of lead did not make any sense to me. It quoted markedly high premium for RFQ that paid very little. Lastly, Thumbtack failed to distinguish categories such as premium service and the number of hours of service requested.
Earlier this year, I thought I understood the New Thumbtack Rules. I thought if I answered a potential client, they would have to pay to answer me. However, I found out that I had to pay $12.99 instead. If the client is supposed to pay, why don't I see that in my inbox? Why do you say the client pays but I've never seen it.
Why are those days of $1.67 - $3.33 gone? Why not leave those prices to those of us who've been with Thumbtack since the beginning and let the Newbies have that $12.99 - $19.99 sky high pricing? Maybe they can afford it, but I've asked my potential clients to text, call or email me because I can't afford $12.99 to just setup an appointment or to ask questions when an email will do that just as well.
Tiered pricing would be better all the way around. It would quit all the bitchin' & moanin' about these new 'client' prices.
I was using "instant match" but kept getting inquires of "are you available on my date?" ( a standard / suggested response). They would not be sent my bid if I was not, yet the customer has contacted multiple pros - probably with the exact same stock question - and to respond it would cost me 25% of my fee. That's up from the 4% fee I used to pay. I left "instant match" because of this. If I increase my price to compensate for YOUR fee, I'm priced out of the market.