I'm in the DJ Market.
Since you changed the bidding format to a 'surprise' price, I've sent leads to my Spam inbox. They're useless to me. You can't place such heavy values on a 'bid' with so little qualifications from the perspective buyer. And, everyone knows, most of these leads end up being tire-kickers, people looking for bottom feeders, or 'looking for a friend'.
They're not qualified, quality leads. And, that is a pure waste of money.
If I can't see the price in the initial email, I don't go any farther, because with the new format I'm shocked by how much you charge for these now.
One of the difficulties in quoting weddings is that much depends on what the couple is looking for. I never know this until after I have contacted the couple. In some cases, a basic fee is fair, and in other cases, a higher fee is needed to cover costs. For example, for a small wedding in town, where I meet once or twice with a couple a fee of $100 seems fair. For a large wedding with many details, I usually meet as many as 4 or 5 times if there is adequate lead-time. For such a wedding, $250 is not out of line, especially if a rehearsal is included. On occasion a couple has started with a basic wedding and changed in mid-stream. In these cases I have to have a straight-forward discussion about the costs for my services. This feels like bait and switch pricing, and I'm not comfortable. I wish I could offer several plans from which customers could choose, with a scale of fees attached.
Your current fee structure doesn't work for me.
So far 80% of the time it appears that people don't even look at the quote one submitted so that should tell any of us that these are not serious buyers for the most part so I am happy to not have to pay for nothing.
Regarding the times when I do get charged, many of the times the "buyer" sends me a stupid question such as "are you open of my date?" or one of the other stndard questions. I find this stupid because I would not submit a quote if I was not open and this tells me that the user is promted to click on one of the questions and send it without thinking-makeing us get charged for nothing yet again, or they will ask how much I charge when that is clearly on my quote...
So, I get that you are in business to make money, like me but I am not in business to take my client's money for nothing.
I have no problem paying when somebody contacts me, if it is clear that they have a real question so rather than you promting them to send me a non valid question, why do you not let people ask "free form questions" so that we can tell that they are interested rather than submit a question that has been addressed in the quote?
compared to other lead providers thumbtack is fair, i quit using homeadvisor and angies list (both the same now) because of stale leads and price gouging. competing for leads is one thing but having to pay for leads and then competing is bull. i was with them for almost a decade, i felt they lost concern for value and quality workmanship, however early on i felt like a team member all of us trying to provide the end user with a great service. not now! its all about the money. some times i question thumbtack and the leads, some seem repetitious (fake) . my problem with thumbtack is the set up, i have created my profile, job types and areas i work. but i get different type of jobe and from all over the state. i think i may even have two accounts, however i have been unable to comtact a human to help me.
are there any humans out there in thumbtack land?