I have given my opinion verbally on the phone to you guys at Thumbtack, and on this community section as well, and until Thumbtack goes back to the way it used to be when you would only charge around $3 to send a quote to a prospective client, then I will NOT be quoting anyone on thumbtack because the pricing it TOO HIGH and unfair and there is NO way I am going to quote someone and then get charged $10-$20 -$27 or whatever number you THINK you want to make that day and then I am still not guaranteed the job and only get to have a client call me to ask questions! That is a hefty price for you to connect me with person who might only use me one time for a one time job that I would not make enough money after paying thumbtack! So, until things change, I will NOT be using Thumbtack to get my business clients!
I've been using Instant Match for several months. I have chatted with Thumbtack support several times about the pricing structure. No one has ever been able to explain to me exactly how the pricing structure works. I recently paid a $40 fee for a "contact" where the individual marked that they had called me and left a voicemail, when they hadn't, and I was never able to get in touch with them. I've paid $10 for a good, paying client. I've paid $70 for a client that only wanted a 1 hour consultation. There have also been many times where a potential client responds to my intial quote with a question, prompting the contact charge from Thumbtack, only to never hear from them again. It is fair to pay for contact with a paying client - but the current system is not set up in a way that filters clients appropriately.
I used to fill half of my small business vocal studio with Thumbtack contacts, as early as half a year ago. The Colorado State University students and faculty here in Fort Collins really responded overwhelmingly positive. Since your pricing changes, absolutely nothing is coming in from Thumbtack. Whatever you're using now is not working! The leads are not good and if, by chance, someone responds the cost for me is astronomically high. I'll be looking for other marketing avenues because this doesn't work anymore.