One thing that bugs me about Thumbtack is the lack of replies from leads.
Thumbtack's own Director of Marketing, Allyson Letteri, messaged me directly and didn't even bother to respond to my messages. Where is the professional courtesy? As a consumer, this only proves every Pro's point that Thumbtack's profit agenda is the priority. I felt slighted. I expected this from a person who doesn't know the in's and out's of the back end, but not someone who works for the company!
Pro's should not be charged for promoted leads who do not respond even in the slightest.
Thumbtack is a LEAD-generated business and we should be paying for QUALITY leads. For comparison, Thumbtack is NOT a listing. We aren't paying to be listed in a directory.
@Themakeupconnec I can 100% say that there's no ill will or attempt to slight our pros. When a customer connects with you there’s no obligation to continue responding and they can even communicate with more than one pro at a time. Many times a customer may not respond but it's the ones that keep in touch and hire you that make those worth it in the end.
The thing is, it's NOT worth it any longer. It's too much money to pay for a lead. Every $8-$10 I spend adds up to only the ones who respond. I cannot afford $40-$50 a lead in my industry. I WILL NOT be using your platform any longer until something changes, and I hope enough pro's follow suit to force your hand because you haven't addressed the problem yet. Until now I liked the platform.
I agree with @Your-Home , the pricing system has to change. In my business, I rely on weddings and larger events to make my money. I do accept smaller events, such as parties, as fill-ins for my calendar, but if those party leads cost me $20-$40, and I add in travel time, purchasing a custom light to display their name, what profit have I made for that event?