I have been with Thumbtack for some time. When I first started, the payment process was by credits. You purchased credits and could see how many credits it would cost you for each bid you selected. This method made the service more enjoable because as a businessman, I was able to select and bid on projects that I thought were worth the alloted credit amount. I thought it was genius. NOW, it is impossible to see how much the response from a potential client might be, AND the prices have quadrupled! I paid over 70$ for a client to respond to me that she hired someone else. A year ago 70$ would have gotten me AT LEAST 6 or 7 bids. This is the same reason I left Home Advisor- greed and unfair pricing. I really love Thumbtack, but the change in pricing is a HUGE turnoff, and the clients arent as good as they used to be! PLEASE change back to the structure that turned me on to your company in the first place.
I agree, I wrote out a quote, and when I saw the pricing set-up, I was stunned. To have no idea whatsoever what the cost of a quote is going to be (& knowing how inconsistent and inappropriate many of them were before, when we could see them), is a bit too trusting of the good judgement of what I'm sure is some algorithmic based system, so I may just have to let what sounds like a perfectly good lead go unanswered. I've also noticed that most of the new leads are having little to no responses, so I assume many people are spooked by this pretty bizarre new pricing structure.
I think they may be trying to have one basic system conform to all the varied factors that each service requires, and it just doesn't work that way. Well, if too many people fall out, they'll have to go back to the drawing board. To be able to program software has little bearing on doing what's best for a plumber, mechanic, musician, or caterer...
I agree 100% credits were fun, then a cash price but we knew ahead oftime and in my business the bids ranged from $5.00 to $8.00. Then came this new blind bidding, we'll let you know after a client contacts you. First time I was contacted what a surprise $38.07 on a job that would have brought in $250.00 and I didn't get the job so I know someone else paid the same price, probably more then one other, to me that is exceedingly greedy from before and a hell of a price hike..
That has been the last bid I've made, I always click pass, then other and say when you go back to the old ways, or at least let us see the cost I will not be doing business.
I picked up an average of 4 jobs a month, so thumbtack isn't a big part of my income, but when it was reasonable I'd spend $60.00 or so a month and had about a 50% booking ratio, figure ten to twelve bids that would cost me now somewhere around $456.00 a month, or about $400.00 more than I was spending before.
Anyway Thumbtack people let me know when you'll let us see the costs again, then I'll decide if it's worth it.
It's no secret that pros haven't been happy with the pricing structure. Your concerns are valid, I get how important price transparency is and so does everyone else here at Thumbtack. Good news, we listened and we're working day in and day out on ways to improve this. Take a look here to see what Marco's vision is: https://community.thumbtack.com/t5/Community-news/A-message-from-Marco/m-p/2322. This is something we're excited about, I hope you are too.
@Pat I wanted to look into those jobs that you're seeing outside of your set radius. I found that on your services page under Advanced Settings "Suggest jobs near my travel area" was turned on. I've gone ahead and turned those off for you and you should begin to see jobs more accurately after today. Along with this, anytime a pro shares details about why they feel a contact is overpriced compared to the amount the job is worth, it's something we want to know about. I've sent your thoughts on that in for feedback in regards to pricing.
Can anyone show me where else in life do people buy something without knowing what the price is. I used to really love Thumbtack and depend on them. Why will they not listen to the Pros?