Hi there @DawnNicole, there have been a lot of changes in the last several months and we are still working on improving everyday. At the core, we're still here to connect professionals and customers. It's what we charge for. Currently, pros are only charged the first time a customer messages about the project, schedules an appointment, or marks you as hired. Once the connection has been made, getting the hire is up to the professional.
As for pricing transparency, it's something our Product Team is working hard on. I don't have an exact date for when it'll return, but bettering the pricing structure is priority number one right now.
On the same note, I was JUST cancelled on by a THumbtack client 15 minutes before our appointment. I don't think I should have to be charged for this and additionally I fell this person should pay me a cancellation fee. We discussed all the pricing, she never made a peep and even asked me what payment I take and then literlly 15 minutes before she was supposed to show she cancelled. She now wil not respond to text or emails. What recourse do we as small bussiness owners have against clients like this? This is actually the 2nd time this has happend to me.
So sorry this happened @sambatesmakeup. If you notice this is becoming a trend, it may be a good idea to implement some type of cancellation policy for your customers. @DustiO, do you have any suggestions for pros who may be dealing with this?
@sambatesmakeup Ugh, I am so sorry, this is THE WORST. As a wedding cake maker, I ran in to this occasionally with people who set up tastings. In the beginning I also had a few people cancel after I had already begun making their cake. Unfortunately, this is the nature of working with clients. I learned the hard way, to have a signed contract for every client, along with a deposit, before I invested any time in them, or held a space for them on my calendar.
Are you having them pay a deposit? Even something small, like $10, to hold the space on your calendar, is perfectly acceptable to ask of clients. Let them know that your schedule books out quickly, and that you are only able to hold a spot if they have a signed contract and/or a deposit.
I hope this helps! Feel free to direct message me if you want to chat more about it!