@ProDryCincy thanks for taking the time to view these from the customer perspective and for then sharing your feedback with us on them. I'll be making sure to log and share each of these pieces of feedback with our product teams.
In the meantime, I suggest taking a look at our recent feedback loop post HERE. In this post, we included the common request for more customer information like their phone number and the reasons why we've chosen not to require it from them.
Kameron, pay attention to what I am saying with the phone number. I'm not asking for it in ALL cases. But don't you think if the customer requests a call that this should be given to us? My point is that alot of customers feel we already have this info because they input it into their profile. If they request a call, then you can't use the logic that they like other means of communication. THEY requested the call.