I understand what you are saying as I'm personable as well As far as I've been told by the moderators and other reps, the old system isn't coming back for whatever reason. I had alot of success with the old system as well, it's still there for now. I know because I'm using it at the moment. Mind you, Myself and other Pros have given suggestions how to improve the new system, hopefully we can see something soon.
@Mariposakim I understand how important it is to be able to make a strong first impression. Through the search results, you still get a chance to make that great impression, but now that starts with your profile. When customers search for a pro on Thumbtack, they can read your reviews, the introduction you've written, look at the photos you’ve shared, and generally get to know your business before they reach out. After they've contacted you, you'll still have the opportunity to give a great personalized message in your first response. As well you can still see jobs that you may be interested in through the Jobs Tab and send those customers a quote like you were doing before.
I also agree that the pricing has become so ridiculous for small jobs, I cannot even reply, or have a disussion with the client.
I have also had to pay to discuss bridal aletration pricing with persons not even looking for someone in my area just to get a feel for pricing. I may never get a paying job for any of it,. I amn seriously thinking of pulling out of the system/
Apparently I'm not the only person saying this but what happened to Thumbtack. Was honestly one of the more user friendly lead generation platforms out there until the change. I use to get lots of leads, now... none. So much better when you could personalize an estimate and send. Yes there was some dumb leads at times but that was on the people requesting, not the system. Thumbtack has literally driven me to Homeadvisor which I have left because they have horrible customer service to now Angie's List which is nice but pretty expensive. Come on Thumbtack, get you act together. You had a great platform.
@Powerhouse Like I mentioned through the search results, you still get a chance to make that great impression, but now that starts with your profile. As well you can still see jobs that you may be interested in through the Jobs Tab and send those customers a quote like you were doing before. If you're not seeing as many direct contacts as you'd like to, feel free to reach out to me in a direct message and we can go through your profile to see what adjustments can be made to drive more customer responses.
Kameron, you don't seem to understand, or be willing to accept, what us pros are saying. When we say we want to make a good impression, we don't mean we want to sound like a nice, good business. We mean we need to show that we understand exactly what this particular customer needs that is unique to their situation, and show that we can give them exactly what they want. Not in general terms, but in specific, unique terms. One size does not fit all. Not all clients need or want a generic commodity. Client's needs are different and many of us customize the experience, as well as our fees , depending on what each client needs. How can we show we are a perfect fit for each client in our profile without diluting it all by just being a generic jack-of-all-trades? We want to give personal service, we want to be hired because we show we best fit our client's SPECIFIC needs. The profile does NOT enable us to do that.
Well said!! I've said the same thing over and over again, about how every customer is different. And if we put everything in our profile, what are the odds that every customer reads each profile in its entirety?