...thanks for your comment. As I have stated, I'm not removing my bio yet. -Using Angie's List might just turn out to be a good idea for many of us!? If Corporate makes no changes real soon, all bets are off!
@kneel thanks for taking the time to write this all out and for sticking around through these changes. I'd love some clarification:
You wrote "many of us are now having to pay if a potential client simply contacts us - without ever hiring!" This is correct not just for the current model, but for the old model as well. We're here to make the connection and getting hired has always been in the hands of professionals. The difference now is: before you were paying to send out every single quote regardless if the customer reached out versus now your info goes out for free and you're only paying for the people who reach out.
A contact from a customer is more expensive. The reason is simple: People who reach out to you are more likely to turn into paying customers. They’re not just glancing at your quote and moving on, so they cost more. But since quoting is now free, the cost often evens out. Most pros end up paying about the same or less with Instant Match.
...Understand your response, however, the charge or penalty as I would put it, is far too expensive / cost-prohibitive! With the old system, I would pay a few $'s to submit several quotes to potential clients. They never approached this huge amount, which additionally, seemes to vary between responses to my quotes? I'm referring to one quote in the new system as compared to several in the old plan. I paid less for several!
I believe many of your Pro's may now be putting quotes on hold? At least, I am ... until I see some sensable revamping of this new pricing. As I previously stated: for only one quote and one response from an interested client, I was charged $17 and my fee is only $45 per hour! AND, I WASN'T EVEN HIRED ! You do the Math!
I totally agree that Thumbtack should charge only if you get hired and not if a customer contacts you. I usually pretty good about about browsing job leads on here and I always see a few jobs each day where 2 or more pros have been contacted. So I would guess that Thumbtack is making out pretty well with the way things are at the moment. I'm currently a little salty that a customer contacting me the other day cost me $20. Person told me they wanted to talk and asked when a good time would be to talk and since then they've ghosted me. Also, is any way to see how much a contact is going to cost? I'm send all my quotes without using Instant Match and find it annoying that I can't see how much it costs until my card is charged.
@dylanjblake Currently you won't know the cost of a contact until the customer reaches out. To be in control of your spending we recommend using your weekly budget. You can also check the QA section on that same budget page under "How much do I pay?" and see the average/top cost per contact under that category.
Giving you a better sense of what you’ll be charged has been a priority for us and we have some good news to share: we just started showing prices up front to some of our pros. Some pros will now be able to see the price they’ll pay if a customer contacts them before these pros actually decide to send a quote.
This is our first version of this update. It’s still a work in progress and we’re working hard to make this available to all of our pros soon.
I think it's hugely valuable to be able to see what we would pay "if" the lead connects - however, I'm in the process of responding to an opportunity and I'm not able to see this information? you mention "some" pros - when will all "pros" have access to this info - Im not sure I understand the point of limited access - everyone benefits from this information.