I've noticed a few customers are requesting quotes more than once. I sent them a quote the first time, and didn't hear from them. Then they request another quote, and I hesitate to respond a second time because I've already paid for that lead and I don't want to pay twice for the same lead. Do you keep track of this?
@IntimatelyYours if you've already paid for that customer and they request another quote within seven days of the first one, you will not be charged twice. If you ever do get charged twice and it's in that seven-day window, let us know and we'll get you taken care of!
Why does it have to be within the 7 day window? What difference does it make if they are still asking for the same service? I think it should be a 30-day window.
I have one client that had difficulty with a request on Thumbtack and because he was unfamiliar with it, he put a request in twice for the same wedding on 11/2/19. I contested it and Thumbtack denied my request because my client used two different names/initials...one for himself and one for his wife. They were for the same date and time and I couldn't possibly have been charged for doing the same wedding twice, but Thumbtack charged me for both even though I contested it. They did not look at the posting for the weddings that showed they were for the same time and place. Thumbtack did not do enough research to make sure that this individual was the same person for the same event. They did not read my conversation with the client asking them if they had put the request in twice.