I've noticed a few customers are requesting quotes more than once. I sent them a quote the first time, and didn't hear from them. Then they request another quote, and I hesitate to respond a second time because I've already paid for that lead and I don't want to pay twice for the same lead. Do you keep track of this?
@IntimatelyYours if you've already paid for that customer and they request another quote within seven days of the first one, you will not be charged twice. If you ever do get charged twice and it's in that seven-day window, let us know and we'll get you taken care of!
Why does it have to be within the 7 day window? What difference does it make if they are still asking for the same service? I think it should be a 30-day window.