Filter by message states (for user id: -1, login: Anonymous):
results: 9
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?

Paying twice for the same lead

I've noticed a few customers are requesting quotes more than once.  I sent them a quote the first time, and didn't hear from them.  Then they request another quote, and I hesitate to respond a second time because I've already paid for that lead and I don't want to pay twice for the same lead. Do you keep track of this?

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Moderator Meckell
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Re: Paying twice for the same lead

@IntimatelyYours if you've already paid for that customer and they request another quote within seven days of the first one, you will not be charged twice. If you ever do get charged twice and it's in that seven-day window, let us know and we'll get you taken care of! 

Re: Paying twice for the same lead

Why does it have to be within the 7 day window?  What difference does it make if they are still asking for the same service? I think it should be a 30-day window.

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Re: Paying twice for the same lead

I see this all the time. Sometimes, no one will respond to the first request, even though at least one person was charged for it via promote, because these days, a client has to contact at least one person in order to even get their request posted.
And then you'll see the same request come through again sometimes within hours. There is no policing or rule against doing this as far as I know. there are certainly no safeguards built into the system to ensure people don't do this.. And it benefits Thumbtack to allow a person to post the same request as many times as he or she wishes, since every request whether it's for the same thing or not, results in revenue for Tt. So I don't see that changing anytime soon. Occasionally I will email them to let them know, but I suspect all they do is delete one of the requests and they never refund the one pro who did actually get contacted through promote.

You really do have to fight tooth and nail to get a refund, even in situations where it should be automatic, such as what you have described in your post. And even then, you are likely to get a 'this doesn't fall under our list of refund situations' response. It's just one of the reasons I rarely use thumbtack anymore, and why I refused to go to promote.