Hey pros! Thanks so much for the great feedback in our pricing Q&A with Vinamrata this week. We got tons of great feedback: 1,800 posts from over 1,400 of you, and Vinamrata’s team is hard at work addressing it. You’ll also see personalized responses from her by tomorrow.
Check out this video of Vinamrata answering a couple of your most common questions:
While the Q&A might be over, we still want to hear from you! Feel free to explore our Community to learn more about how to use Thumbtack, tips for success, or just to connect with your fellow pros!
Congratulations to our winner of $250 in Thumbtack credit from this Q&A, @DrHilt!
We’ll be back with more Q&As in the future, so stay tuned and keep thinking of ways we can make Thumbtack better!
Solved! Go to Solution.
Hi everyone, thank you SO MUCH for all the great feedback you’ve given us about what leads cost. As you’ve probably noticed, this is a really important topic for most pros. And it’s really important for us too, because if you can’t succeed with our pricing model, then we can’t succeed either.
Believe me, we hear that you’re frustrated, and we’re trying hard to improve based on your feedback. There were tons of helpful posts, but we saw a few major topics that most of you feel strongly about. Here’s the most common feedback that I’ve brought back to my pricing team to address:
While I can’t promise that we’re going to fix all your concerns immediately, I can tell you that these are among our very top priorities. I’ll be back to announce product updates as we work through these issues, so stay tuned for updates in the Community. In the meantime, I wanted to share a few of the improvements we’ve made, and some things we’re working on in the coming months:
We’re constantly trying to make Thumbtack better for both our customers and pros. Happy customers who keep coming back to Thumbtack means we have more jobs for pros. And lots of pros who find value using Thumbtack means we have the right pros to meet customers’ needs. It’s not easy and we’re constantly learning, so I hope you will stick with us through the journey. Thanks again for all the amazing feedback. I see that we have a lot of work to do to make our pricing system work for you, and I’m excited about all the great improvements to come!
Extremey crapy customers!!!! They protect the customers but using us! The customer should never put in a request without a valid phone number!!!!
I agree 1000%. Over the past several years I have made this exact request/sugestion to Thumbtack and received the form letter response; "that's a great sugestion, I will be sure to pass it on". All serious and legitimate clients should at the very least, start with providing a telephone number.
Please do noyt charge the Teacher until they have a customer. Just because the respond, does not mean then are going to take lessons Require their phone number ! We need it to find out if they are really going to take lessons, even if it is from another teacher.