Again you refer to the people looking to hire pros as the customer. They are not your customer, but your product. You sell us contact with them. Sure they need to be developed and catered to, but they do not spend money with you.
We, the pros who spend money with you are your customer.
Thumbtack is sowing the seeds of its own destruction. By charging ridiculous rates for people to only ask stupid questions, or ask for a quote to know how much money they have to save over the next few years to afford what they are asking for -- is pathetic. I have already cut my bidding on Thumbtack by over 80% and as my other sources generate jobs that I want, Thumbtack is the FIRST TO GO! Risking $10 - $20 on an "unknown" bid is a somewhat reasonable risk. Getting charged $50 - $70 for that same unknown (...broke idiot!) is literally driving me away. With no bidders, you have no business. Amongst my peers, your site is collectively known as the worst place to bid. This won't last.
I've repeatedly complained about the "marketplace" Thumbtack is allegedly trying to establish. I get an inquiry from a potential customer, with a pre-fabbed, "What is your availability?" If I choose to respond, Thumbtack charges me anywhere from about $3.50 to $13.50 -- there's no predictability with the cost.
If I choose not to pay that, I look like I'm ignoring a customer, and worse, THUMBTACK INFORMS THE CUSTOMER I'M "NOT AVAILABLE."
It's just disgusting. Thumbtack is actively hurting small businesses.
Again, I've repeatedly complained, and explained my objections. Thumbtack's representatives have repeatedly made it clear they just don't care about me . . . or you . . . or any small business.
Why am I earning badges for commenting on your fiasco is this a new branch of the boyscouts? I have already earned top pro for the year for 3 years consistently in my area and then all this started with the pricing and guess what I did not earn it anymore because I have not been using Thumbtack primarily because it is to expensive. Your a white board, you don't certify our clients, you don't do anything but provide a place for customers to come find us without us you are out of business basically.