My biggest complaint is the new process you have started that shows up as a customer contact without bids.
we dont get to see what this contact costs, and the first one of these i answered cost me $30 and the customer never reponded to me or any of the other pros, and did not hire anyone. I believe if the customer does not hire any pro we should get a discount on the contact.
I am a one man shop and do not have time to check my tt account for leads until the end of the day, so intant match does not work for me.
Let' be honest here, the pricing has become ridiculous. Somedays, I'm charged 38 dollars for a lead and other times I'm charged 30. I don't know whats charged until I get the weekly statement. I went from getting 15 viable leads per week to getting 2, and I am a top pro attorney with a 4.9 rating, 93 reviews, and 236 times hired. Once the system went automated and I could not cater my response to suit the potential clients needs, things went downhill.
The Better Business Bureau report on Thumbtack shows people complaining they are unable to get refunds, so I cannot give Thumbtack my credit card number. If Thumbtack could channel all transactions through PayPal, they could then charge on the basis of what was actually paid for the job. Simple, no?
The pricing/ bidding always seems to constantly change. Thumbtack has become 1 of the Most expensive lead services out there We pretty much completely stopped using this service this yr. They're basically home adviser with a different name.
I'm very disappointed with the pricing change in thumbtack. In fact I have registered with BARK and others sites because they treat you much better and pricing is fair. To pay $50-75.00 per client is outragious when most are just shoppers and no intent of moving forward. Unfortunately all you offer is expensive garbage.
For years I have said the same things about pricing and how and why we are charged.
Clients do not read, then they ask a question that was already answered and we pay a premium for it.
I have suggested many solutions over the years and had 45min+ conversations with management. You are not listening.
if they spent time following up with customers who contact us, and not making excuses and promises, we might be happy!