I totally agree with you. Each customer should have a phone number. TT trys to circumvent us contacting them on our own, if there is a phone umber.The old way was better and there seemed to be better customers. Is anyone else having problems with this new round of supposed customers since they TT changed their platform?
Some of my responses don't even seem legit? Is TT just sending us crap requests so they can deduct CASH FROM OUR ACCOUNTS? I DON'T KNOW BUT SOMETHING SEEMS AWRY. I'll use them here and there but as long as they are vague, and make every effort to hide how they price for quotes, I'll be more selective. It's a shame because the old way was fair and now the prcing structure is ridiculous. This is gauging the PROS.
This one is most frustratiing. If I am not available why i would send a quote. This message is just a scam to charge us. There are many like that.
My todays customer, got my quote and information. Then emailed me to ask "can I just do this myself"? Cost to me $19.50
I called Tumbtack for a refund and Mike said "my suggestion is to give less information out when you quote"
In which all Pro's know will result in more customers writing back with a ton of question in which case Pros will pay for also.
Either way we loose.
What is so Ironic is that Vinamrata in the video above said "customers Expect information from the Pros" and Mike from Thumbtack was telling me different just today 10/25/18
I agree sometimes I think its Thumbtack sending the quotes as they are pretty stupid all geared towards you to click on and then you are charged etc. Example whens your next availability you respond then thats the last you here from them mean while you got charged. I'm about to stop Thumbtack I'm still making money if I get the bedbug jobs but its the principle.