While it is the pro who works on getting the job done it is the pros who are complaining about Thumbtack which should be a clue to Thumbtack that we are not happy.
The good news is that in a Capitalist society the pros could stop using Thumbtack and their competitors will reap the rewards and Thumbtack will reap less or none. It is apparent Thumbtack doesn't care about the pros!
That video explained nothing! The only thing I heard was lame excuses as to why they still want to charge over $30 for a customer to say more than "no thanks". I haven't used thumbtack in over 3 months and have switched to another platform. What a shame they turned into. Their BBB complaints are through the roof so us PROs are not alone with the thinking. If we practiced our professions like they practice this service we would be out of work. My family business is a 5 star top pro service with over 29 reviews. We grew because of the assistance of the former thumbtack, but we are moving on unfortunately. $30 potential fee for a $200 job and having to pay for insurances and WC. Not worth it!
When I first started TT, I was really high on this company. Someone to help get me started growing my business. But now there have been so many changes that was supposed to be for the betterment for their customers/pros has turned out to be a money pit for TT only, so it seems. They changed the way we send our bid, how many can bid on the same job, they way you pay, and others. But it all is in favor of making TT more money and taking from the pros who is funding the company. I do understand that everyone wants to make money but to say they want to be fair and cost you less for bids is not right. When there were only 5 allowed to bid on jobs and only cost a couple of dollars, pros would stay busy with customers wanting their business. Now with anywhere from 6 to maybe 15 people budding on the same it makes it rather hard to land a job under this system. If the system is not broken why fix it if you are here for the pros/customers. You're making money but everdently not enough money. Not sure how much longer I will be a part of TT with the constant changes that dosen't help anyone but TT.
Vinamrata, did not mention anything about the new cost of individual leads. I understand you can set a weekly about to be charged for leads or you can responsed to leads individually. Which for me right now is best. Why are the leads so expensive now. Many leads are between 40 and 62 dollars even on lead request of 250 to 500 dollar budget. Many lead request use to range from $5 to 25 now majority of the leads are to expensive. I think with the new system not paying until the customer replies leads should be in the ball park of $10 to $30 depending on how much of a budget the individual has to work with for services.
Thumbtack used to help me get a lot of guitar students, but now that the pricing system is so out of whack, I don't want to use it at all. I don't even know how much I have to pay and they just charge me? No thanks. Let me know what I'm paying for and I'll see if I can factor it into my advertising budget. Don't just randomly charge me based on some algorithm I cannot see. Fix it quickly, or another website is going to take over. Sorry to be harsh Thumbtack, hope you all can fix this system.