It would be nice to have a customer name to reference a charge. I don't know who or what a charge is for. All I know is Thumbtack just sucked some more cash out of my account. I'd like to suggest adding a customer name to the charge so I can determine what the charge is for.
I was hired to take photos for a group of women coming to Key West for a bachelorette party. I took photos at two separate venues, paid over $30 for a taxi to get to one of the venues and spent several hours reviewing each photo in Photoshop. When I sent a message to the woman who hired me to inquire how she wanted the photos sent to her and to secure my fee I have not heard back from her. I was charged $20 by Thumback for this $200 shoot and I'm tired of the quality of the customers on Thumbtack. Thumbtack gets their money up front and when a pro tries to get a refund because of customers like mine, it's like trying to get blood from a stone. I'm convinced Thumbtack will eventually fail because of their greedy "money grab" pricing policy. I have roughly calculated how much more money they are making on each lead compared to the old pricing policy and it's astronomical. It's obvious Thumbtack will not go back to the old pricing policy, which was working just fine because they are now raking in record profits.
I love how you keep talking about pricing transparency and i STILL dont know how much im being charged and for what. This makes no sense.
Hi, @swmatthews1987 you are actually able to see the cost now. This was a change we made a few months back, you can see our announcement about it here. To see the cost of a contact you just need to go to the request details and select learn more. Feel free to reach out if you have any other questions!