@chriseshar as mentioned when it was moved, the content of the post is similar enough to this thread in which feedback on how we charge is being discussed.
Give me a 'Kudo' if you find this post helpful or mark 'Best Answer' if it answers your question.
The new pricing structure is terrible! Paying for someone merely opening your quote is a rip off. Thumbtack don't forget the majority of your customers are budget concerned and we are paying champagne prices for beer budget customers.
I have expressed to thumbtack customer service that I believe very strongly that we should not be charged for customers who do not follow thru. For example , some customers will write to us and ask our availability and we never hear back from them. So then thumbtack turns around and charges us for that? I understand its based on customer interest but sometimes no matter how much we may follow up , we never hear back from that customer. We should solely be charged for customers we are actually hired by. I am sure thumbtack can come up with a way to make sure doesnt lose money, but also us as pros dont either. In october I spend over $200 and did not get hired ONCE! This is very upsetting!
It's been said many times on here: TT should advise the client/customer that there is an automatical fee charged to the vendor when they respond to a quote whether the vendor is hired or not! Thiumbtack refuses to listen to anything that benefits the vendor it's all about THEM!
Maybe all vendors should include a statement in all CAPS prominantly, right in the profile that TT charges a fee for any response whether a hire is comsummated or not!
