Yep! We've all spoken and still are not being listened to. The price for an email is ludicrous!!! When I pay 20% of the price I'm charging to the customer, it's time to move on. I mean really, $25 charge for a $150 job?! Absolutely a ripoff. You're hurting small businesses. You're not listening to your users. You're not really making any of us pros want to use your extremely expensive service. I do hope you make changes. And soon.
I advertise on several other sites, and like you, keeping an eye on Thumbtack. I've had success here up until a 2-3 weeks ago. New format stinks. I had to stop Promote/Instant Match. Listened to a phone rep to try it, and I was getting charged for jobs that I wouldn't have reached out for. Still fighting for those refunds. Guess Thumbtack needs those charges more than I need it back in my bank account. They have to get paid somehow.
Sarcasm aside, yes, TT has only replied to those few who the new system works for, and VERY RARELY replies to those pros who are very upset with the new format. After all, aren't us pros the ones who pay for their service. Other sites work with the pros, I thought that TT would continue doing that for me, but they have chosen not to. Very sad
@jcp I’m sorry to hear that customer didn’t respond. It can be hard not to focus on each loss individually and lose sight of the bigger picture and how you’re winning overall. You’ve seen such great success with Thumbtack so far and I’d hate to see you turn away with such a great list of hires and reviews under your belt. The new Search Results system I feel will be a big change in what you’ve been seeing in the last few months. All the changes we’ve been making recently have been leading up to this point where customers can put in their area and budget range to find high-level pros such as yourself. With your top pro status, amount of hires, and reviews, it should be a great tool for you to use and again I’d hate to see you turn away just as we begin with such a promising update. If you’re up for it, send me a direct message and we can talk in greater depth about these things and see what we can do to help you see or establish a value that makes Thumbtack worthwhile to you.
I started working with Thumbtack and thought: this is the best thing! However, in 1 year this has changed radically. Today I pay for some possible clients, who never hire me, and honestly I think they are not real customers.
@Rjc I assure you that Thumbtack would not send out inauthentic jobs on its own. We dislike them just as much as the next person and like I’ve mentioned we do our best to keep them off of the site. In an instance where we pick up on, or where a job is reported by a pro, we take our due diligence to determine whether it’s a real customer or not. Yes, if we can prove that a customer is inauthentic all pros who were affected will be refunded and we will take necessary actions on the account.