I used to care, I used to fill every feedback request, I used to email them with suggestions...
I'm right there behind ya. So disappointed
My main concern is when you get a lead, and you may have a question you would like to ask the customer but don't want to spend 50.00 to ask a question about the job, TT should change their questions to the customers so we as vendor have enough information about the job before we decide to go and 50.00
I have been censored for stating my opinion because (once again) my comment was not "positive enough".
Why do you think my opinion isn't "positive enough"?
Could it have been my criticism the core subject matter?
The video should - as ever - have high production values (I'm going to look past the uneven lighting that seems to come from just one side and the rather low volume of the audio), but every single word about the core issue (as witnessed by the hundreds of others saying the same thing), stands, whatever you may edit out.
I'm a DJ service pro. Been with TT since 2009. Stuck with TT through thick & thin. When I get charged for a lead whether it's Instant Match or manual I would like to see a breakdown of how TT came up with that amount. There's obviously a pricing chart that TT uses but you folks DO NOT want to be transparent & share that information with myself & all of the other service pros who help pay to keep TT in business. Something that you all at TT seem to consistently forget on a regular basis!
For example, I recently reviewed a manual request from Angelica C. If I would have responded to her request & she said something other than ‘no thanks’ it would have cost me $33.41. How did TT come up with that EXACT amount to charge a DJ service pro for this request? I asked that same question to TT Support. I got a response back from Emily on the TT Support Team that 'TT doesn’t have an itemized list of what factors going into the pricing’. Cut it out! If there is no itemized list or pricing chart then how in the heck do you figure out what to charge then? Are these prices being pulled out of your collective a$$e$!!!!! SOMEBODY IN MANAGEMENT OR AT THE CEO LEVEL HAS TO KNOW THIS! Otherwise there is some unfair billing practices going on that needs to be investigated by the Better Business Bureau! STOP THE NONSENSE ALREADY TT! Work with your service pros & be transparent for crying out loud!
I love this statement that you see on the manual requests:
'We work hard to be fair. So small jobs cost less than big jobs'. REALLY? OK! PROVE IT! What does that statement mean exactly? For example in the DJ category what is considered a small job? Medium job? Large job? Again somebody in the management or CEO level HAS TO know this.
@Jim we welcome ideas, feedback, and criticism in regards to Thumbtack so that we can see things from all angles in order to improve. However, those comments need to remain constructive, and comments that violate the Community Guidelines will be up for editing or removal. If you have questions about this feel free to reach out to me for clarification.