It is actually true that customers who put out questions automatically we get charged for. I have had so many people get back to me and say I am going another direction and I have to really fight for any refund. I understand Thumbtack wanting their piece of the pie but when I have to go out and do one job ONLY to compensate myself for the jobs that I paid for that I didn't get, it hurts to bother going to work at all. I think paying $25 or $30 to Thumbtack for a job I am going to make $195 at is a bit ridiculous. I am working on new marketing strategies so I can get away from Thumbtack. Although for now I will still use it, I am putting out higher prices now to make sure when Thumbtack gets their chunk it doesn't sting and it also means I am losing a great deal of customers because I know I am one of over 100 photographers in my area to compete with !