The pricing for leads is a little outrageous. I'm not used to having to pay for leads but I gave this a try because I have friends who have had some luck in the past... but it's challenging pricing services competitively when 20-30% of my service fees are lost which makes me increase my prices - that's not fair for the service provider or the customer.
Absolutely agree with the comments regarding the new pricing structure at Thumbtack. WILL NOT DO BUSINESS WITH YOUR COMPANY UNTIL YOUR PRICING STRUCTURE IS CHANGED. First, your system now requires any professional submitting a quote to do so in a blind manner, not knowing what the actual cost of that quote will be beforehand. It is impossible to use a budget and submit quotes without having the cost before submitting it. Second, the costs of the quotes were raised by a laughable amount. Where before a quote cost me anywhere from $10-20, the last quote I submitted cost me over $60! Given that I am in competition with other professionals, it is not cost effective to use your company. Adding to that insult, I was unaware of what that cost would be until AFTER it was already charged. I am not surprised to see many other complaints about your new system, and should anticpate many more along with other professionals dropping your site.