Besides the obvious change in the pricing schedule that everyone wants changed, I would like for the customer's option of messaging me "What's your next availability" to be altered. I wish they could simply tell me when they need the cleaning done by and then I would let them know if I am available to do it. Too many times when I reply with my next availability, they tell me that they need it at a different time, or don't want to pay the price I quote, or they are "in the beginning stages" of getting a cleaner and are price shopping. This option of them messaging me this is a waste of my money, just like not being able to see the cost of the quotes.
I have two issues I'd like to point out.
1. The new system for submitting quotes costs me almost $10 for each quote with the budget I've set. I teach private music lessons ranging from $25-$40 depending on the length of time I spend with each student. I don't mind spending $10 if the client decides to book a lesson with me and I recoup some of that cost, and I definitely don't mind if I end up seeing the client regularly. Afterall, the goal of my business is to create lasting relationships with my clients and provide weekly lessons whenever possible. However, $10 is a lot of money to spend if the client does not book a lesson with me. I suppose this is the chance you take contacting a potential client and having them not be interested, but I do follow up with them in a timely manner, and do what I can to gain their business. I just feel that $10 to send one message is a little steep, especially if the client never messages back again. Recently, I have even had several potential clients message me directly, without having sent a quote, and I STILL have to pay $10 to have a conversation with them.
I truly appreciate the business I've gained from this site and the exposure I have to clients in my area. I understand that Thumbtack needs to be able to provide client matching services, pay it's employees, and maintain the website, however the high cost of sending quotes can negatively affect small business owners such as myself.
For me personally, I think it would be more benficial if I paid the $10 once I was actually hired. I wouldn't have a problem paying the fee if I knew I'd be having income coming in to help cover the cost of the quote. Just a thought...
2. There is a spot on the profile to add a professional license. However, the last I checked, there was no option for teaching degrees of any sort. As a teaching professional with three college degrees and a teaching license in my state, I would like to be able to include this information on my profile.
You might want to fix the kudo's. I can give you one, but I cannot give one to any other post on this thread.
You'll get a more accurate idea of what people are thinking concerning pricing if you have kudo;s to check.
I agree with the majority of these posts that are saying charge us when we have a client hired, or lower your price for instant match. Send us qualified leads, not window shoppers who don't even hire anyone. Allow only 4 pros to bid per client.
Please, Please, PLEASE go back to the old way of paying per quote. It was much more useful. For new home construction, this was a much more feasable way. Now that I pay per reply, I dont send many quotes out because here's what happends.
A potential client post they would like a new home constructed. I answer their quote as I do design and have relationships with general contractors for referals. However, 9 times out of 10 their first initial reply is "how much does a new construction home cost?"
I answer their question with a very general rough estimate per square foot and they reply "ok thanks" or something like that.
The problem is I just paid $54.83 to answer a general question they could have googled. Why am I being charged for this?
Ive basically stopped using thumbtack. Ive emailed customer service several times (10-12) areguing for a refund because they actually have no interest in hiring me or my services at that time. The clients just want information, which is a good start and could be a client. But thumbtack wont refund because it could be a lead some day. However 95% wont. I would much rather pay less per quote, or pay per hire. Thumbtack wont change their policy because they are making way more money of the service people after the format change.