@Eg thanks for writing in. I'd like to discuss this a bit more to see what type of prices could be fairer for you. Can you tell me what about this $75 job didn't match up for you? Are there any questions you felt we could have asked to determine that the job was much smaller than it appeared and possibly made it less expensive?
all the jobs that clients describe with landscaping are $ 75 when there are clients who do not even know what landscaping is, and they just want weeding, when you get to see the work. I want you to explain to the clients before requesting services that describe what they want correctly and to tell them that the pros pay for them to contact us if they write something unreal, imagine that they only write us and we do not win the job or that otherwise we end up paying and without having earned any income that is a total fraud
These forums are an opportunity for TT to listen to their customers. Having read all the comments here I see that there's more then enough input to now look to make some changes that clearly need changing, as for the moderation, it's time to stop asking questions as most comments here are rhetorical.
This is a huge issue and will most likely drive me off thumbtack and to other sites.
I cannot afford to pay $40-$100 a week just for emails from potential clients who may or may not hire me.
I know it may not be the most profitable for TT, but you need to change it to only charge lead fees for leads that result in hires.
If I get hired, I can deduct my lead fee from my total profit and still justify it as advertising. That said, paying for emails from clients that do not hire me is insane and I cannot afford it. I am sure I wll be banned, but this business model will result in driving pros off your site and the benefit of your site is having a large selection of pros to choose from.
Maybe you can charge $2-$3 for email contacts, and then charge another fee like $25-$50 once a confirmed paying job is hired.
I've been with Thumbtack since 2014 and I have seen various changes to the platform that while excellent for the leads, eh, not so much for Thumbtacks actual customers. They have structured the platform to require automation or "target bidding" a necessity to rank on their platform, which is fine unless/until:
1. Customers don't intend to hire
2. Customers don't respond
3. Customers stop responding
We aren't given any contact information for the client to follow up outside of the app and, they are constantly changing the app appearance and function, that even I can't operate the inconsistencies between the app and the online portal. Yet and still we are charged $20-$30 for leads who check erroneous boxes to get the best discount which in turn inflate our cost. I've had experiences where 3 pros paid over $20 for a lead that hired no one.
When you reach out to Thumbtack its unfortunate that they fail to realize that the Pro's are their customers and we keep the platform going.