Yes, we pay to get connected with the customers mostly through Conversation Starters. And yes we have to try to seal the deal. My concern is that two weeks ago, I received Conversation Starters "What is your estimate?", and my prices are in my profile. This proves that customer didn't read my profile. Today is 8 days since I've received a conversation stater. For months now, and recently with phone reps, I've given suggestions on improving Promote. My question, what is being done to improve Promote(not just from my suggestions, but other Pros as well)
@DJStevie I understand your frustration behind conversation starters and myself along with other team members who you've spoken with have submitted your feedback.
You have given us a lot of great feedback regarding Promote and we really appreciate it. We take all of the feedback we receive seriously, I can promise you that. Our product teams analyze all of the feedback and then determine what needs to be changed. Like we've said, we know that things aren't perfect and we are working hard to make the needed changes to better fit both pros and customers. Changes won't be made overnight, but work is being done.
It's more than frustrating. March is here in 2 weeks, and I believe it's been since November when I first gave my feedback, along with other Pros. Several threads have been posted as well, but is it possible for Thumbtack to post something to keep us updated as to what is happening? Maybe a status update on improvements, etc? This way Pros aren't left in the dark. It's a suggestion.
Without a phone number,email address and the actual address we will not under any circumstances pay top dollar only to get a persons name.
This cannot be classified as a genuine lead
If the customer will not submit this criteria it sends a very clear message that they are not serious about the project, not ready to hire and are just a tire kicker.
A certain other competitor provides all of this information and the LEAD is free.
Thats why we are still with them,saves money without going to this forum and trying to change thumbtacks policys ,it simply wont happen as theres to many pros out there who like to throw away money
I hate when I get burned like that. But, to be perfectly honest, issues like these could be very avoidable if you require a contract and/or desposit for work.
Also, the pricing has changed, but so has the system entirely. If you're having issues getting the best out of the new system, I would recommend calling Thumbtack and asking for guidance. They'll be able to explain in detail what has changed and what you can do to maximize your ability to get the best results from it. You can almost use the system the way you use to, but I personally wouldn't recommend it.
I hope you find a solution to these issues your having!
Because of your fee structure. Has turned me off of your and alot of other contractors. your fee sructure should be changed..